Customer Services Executive

Huntress; Newbury; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

10% bonus

Job summary

Huntress is seeking a proactive Customer Success Manager to join our client’s growing Newbury team. You will nurture customer relationships, provide post-sale support, and ensure clients gain maximum value from services.

The role blends customer support, account management, and relationship development to drive business growth. Responsibilities include onboarding, training, check-ins, and collaborating with partners and Sales to renewals and growth opportunities.

Qualifications

• Previous experience in a Customer Service, Customer Success or Account Management role.
• A customer-first approach with a passion for building relationships and resolving problems.
• Excellent verbal and written communication skills.
• Strong organisational skills and ability to manage multiple accounts.

Responsibilities

• Act as a key point of contact for customer enquiries and ongoing support, ensuring queries are resolved efficiently.
• Build and maintain strong, long-term relationships with customers and strategic partners.
• Manage the customer onboarding process with tailored training sessions and live demonstrations.
• Conduct regular customer check-ins and business reviews to improve satisfaction and retention.
• Develop collaborative relationships with external service providers and vendors.
• Work with third-party partners and internal teams to resolve complex account issues.
• Collaborate with Sales to support renewals and strengthen relationships.
• Identify opportunities to grow accounts through upselling and cross-selling.

Skills

Customer Success

Account Management

Relationship Building

Communication

Job description

We are seeking a proactive and relationship-driven Customer Success Manager to join our client's growing team.

Working within a small team of Customer Success Managers, you will play a key role in building lasting customer relationships, providing ongoing post-sale support and ensuring clients gain maximum value from the services provided.

This is a varied role combining customer support, account management and relationship development, with opportunities to strengthen partnerships and contribute to business growth.

Key Responsibilities

• Act as a key point of contact for customer enquiries, escalations and ongoing support, ensuring queries are resolved efficiently.
• Build and maintain strong, long-term relationships with customers and strategic partners, developing an understanding of their needs and objectives.
• Manage the customer onboarding process, delivering tailored training sessions, live demonstrations and feature walkthroughs.
• Conduct regular customer check-ins and business reviews, gathering feedback and identifying opportunities to improve satisfaction and retention.
• Develop collaborative relationships with external service providers, vendors and strategic partners.
• Work closely with third-party partners and internal operations teams to resolve complex account issues.
• Collaborate with the Sales team to support customer renewals and strengthen existing relationships.
• Identify opportunities to grow existing accounts through upselling and cross-selling, while developing strategies to re-engage previous customers.

What We're Looking For

• Previous experience in a Customer Service, Customer Success or Account Management role.
• A customer-first approach, with a genuine passion for building relationships and resolving problems.
• Excellent verbal and written communication skills.
• Strong organisational skills, with the ability to manage multiple accounts and prioritise competing demands.
• A proactive approach to identifying opportunities to improve customer experience and develop existing accounts.

Details

• Salary: £26,000-£32,000 DOE, plus a 10% bonus based on individual and company KPIs.
• Location: Newbury (fully office-based).
• Hours: Monday to Friday, 8:30am-5:00pm.
• Contract: Permanent, full-time.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.