Customer Services Consultant

Bravissimo Limited; West Midlands; On-site; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Up to 25 days holiday

Buy up to 5 extra days holiday

Retail Trust support 24/7

50% discount on full-priced items

Medicash Healthcare Cash Plan

Employer pension contributions up to 6

Life Assurance

Training and learning resources

Long service awards after 5 years

Product previews and feedback access

Retail Trust discounts

Free on-site parking

Job summary

Bravissimo Ltd. is hiring for a Customer Service Consultant based at our Warwick office. You will handle calls, live chats, and video fitting calls, providing expert fitting and styling advice across lingerie, swimwear and nightwear.

Role includes order processing, replying to emails and social media inquiries, with training provided. Flexibility to work early, middle and late shifts, including weekends, is essential for this fixed-term contract.

Qualifications

• Experience in customer services is not essential; full training will be provided.
• Flexible to work early, middle and late shifts, including weekends.

Responsibilities

• Answer telephones, respond to live chat messages and video fitting calls.
• Provide expert fitting and style advice across our product ranges (lingerie, swimwear, nightwear).
• Process orders on the computer system and respond to customer emails and social media messages.

Skills

Customer service

Communication

Teamwork

Tools

Live chat platform

Video calls

Order processing system

Job description

Hours: 37.5 hours per week

Contract: 6 month fixed term contract

Salary: £12.71 per hour (£12.90 per hour after passing a 3 month probation period)

The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle and late shifts as well as joining a weekend working rota. The role is office based in Warwick (Tachbrook Park).

About Bravissimo

Part of Wacoal Europe Group, Bravissimo is an award-winning, multi-channel lingerie retailer on a mission to uplift women. Since 1995, our purpose has stayed the same: to inspire our customers to feel supported, celebrated, and confident every day.

We have 26 shops in the UK alongside a thriving ecommerce community, which offers a wide range of beautiful lingerie, swimwear and nightwear for women who wear a D to L cup, giving them so much choice.

We are on an exciting journey of growth and are loving every minute of it!

Bravissimo Benefits

• Up to 25 days holiday

• The opportunity to buy up to 5 additional days holiday each year

• Access to free and confidential 24/7 employee support from Retail Trust

• 50% discount on full priced items for you, your family & friends, up to a limit

• Healthcare Cash Plan for you and up to 4 children through Medicash

• Employer pension contributions up to 6% (depending on length of service)

• Life Assurance

• Great training and learning resources

• Long service awards after 5 years’ service

• Access to new and upcoming products, with the opportunity to provide feedback

• Access to discounts at many retailers, day out destinations and gyms through Retail Trust and Medicash

• Free on-site parking at Bra HQ

About the role

At Bravissimo, we are dedicated to doing the best for our customers. We want big boobed women to feel amazing and we aim to inspire our customers to celebrate their figures and feel good about themselves.

Each of our customer service consultants is responsible for helping this to happen. Day to day the job involves answering telephones, responding to live chat messages and having video fitting calls; giving expert fitting and style advice to customers across our product ranges, which includes lingerie, swimwear, and nightwear. You will also process orders on our computer system and answer customer emails and social media messages.

About You

The most important quality for our customer service consultants is to want to help make a real difference for our customers – you should genuinely love speaking to people and consistently go the extra mile to help others. We are looking for people who are confident in themselves and who want to work because they enjoy what they do.

Previous experience of customer services or the lingerie industry is not necessary; we will give full training on our computer system and our lingerie products. What is essential is that you are hardworking, have good attention to detail and a real enthusiasm for the role.

Please note, due to the nature of the role, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act.