Customer Services Assistant

University of York; York; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established educational institution is looking for dedicated Customer Services Assistants to enhance the user experience in its libraries. In this role, you will play a vital part in ensuring that the library facilities are welcoming and operational, assisting with customer inquiries and maintaining the library's environment. The positions offer flexible hours, making it ideal for those seeking part-time work in a supportive atmosphere. Join a team that values collaboration and continuous improvement, and contribute to a high-quality service for the community.

Qualifications

• Experience in front-of-house customer service is essential.
• A full clean driving license is required for weekend roles.

Responsibilities

• Ensure Library buildings are ready for use during opening hours.
• Assist with reception services and patrol library buildings.

Skills

Customer Service

Flexibility

Reliability

Communication

Ability to lift and move books

Education

General Education

Job description

The Library is seeking to recruit 3 Customer Services Assistants to join our Customer Services team who are responsible for the daily operational delivery of the Library’s core frontline services

Department

The Library’s values of customer focus, collaboration and continuous improvement are central to our supportive and empowering working culture, and we take great pride in the high quality services we deliver to our user communities.

Role

As a Customer Services Assistant you will ensure that the Library buildings (JB Morrell Library, Raymond Burton Humanities Research Library, Harry Fairhurst building and King’s Manor Library) are ready for use during their opening hours. You will assist with providing reception services and regular patrols of library buildings and you will provide key elements of stock preparation, processing, replacement of items on shelves and stock tidying.

Three part-time roles are available:

1 x evening role working 22.5 hours per week from 4pm to midnight, Thursday to Saturdays

2 x weekend role working 15 hours per week from 8 am to 4 pm on Saturdays and Sundays

Skills, Experience & Qualification needed

You will have a good general education, as well as experience of front-of-house customer service. You will be flexible, self-motivated, reliable, and able to work effectively and communicate politely with colleagues and customers. A full clean driving license is essential for weekend vacancies and desirable for evening vacancies and the ability to lift and move books, furniture and equipment is essential for all roles.

Interview date: To be confirmed

For informal enquiries: please contact Nathan Williams, Services Manager,[e-mail], 01904 323825