Customer Services Assistant

Aspire Jobs; Wareham; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the telecoms sector is seeking a Customer Services Assistant to enhance their growing team. This role is pivotal in ensuring customer satisfaction by responding to inquiries via phone, chat, and email. The ideal candidate will have a basic understanding of IT or telecoms, a confident telephone manner, and a proactive approach to problem-solving. With full training provided, this is a fantastic opportunity for someone eager to learn and contribute to a dynamic team environment. Join a company that values your passion and drive to succeed!

Benefits

20 days holiday

Stakeholder pension employer contribution 4%

Bonus scheme

Training provided

Qualifications

• Basic understanding of IT or telecoms is preferred.
• Strong attention to detail and proactive attitude.

Responsibilities

• Resolve customer queries and technical issues promptly.
• Log all customer interactions and process invoices.

Skills

IT understanding

Attention to detail

Confident telephone manner

Team player

Organizational skills

Proactivity

Multitasking

Willingness to learn

Passion for business

Tools

CRM system

Job description

Hours: 9am-5.30pm Mon-Fri, office based (can be flexible on hours for right person)

Benefits:20 days holiday,Stakeholder pension employer contribution 4%, bonus scheme, training provided.

Aspire Jobs are delighted to be working with our fast growing and reputable client within the telecoms sector who are now looking to recruit a Customer Services Assistant to join their expanding team. Full training will be provided for the suitable candidate.

Working as part of the Customer Services team, this is a key role supporting and working closely with customers. The primary focus will be responding to customer requests and queries by phone, online chat and email to maximise customer satisfaction.

Requirements of the Customer Services Assistant:

• Basic understanding of IT, technology or telecoms and/or interest in technology.
• Strong attention to detail.
• Confident and polite telephone manner.
• Team player.
• Highly organised.
• Proactive.
• Ability to multitask.
• Willingness to learn.
• Passion to drive business forward.

Wareham

Job Description

Responsibilities of the Customer Services Assistant:

• Resolving customer queries and technical issues on the products.
• Respond to customer billing information requests.
• Resolving daily service issues, logging faults and updating tickets.
• Order processing.
• Credit control.
• Logging all customer interactions on the company CRM system.
• Processing invoices and proforma requests.