Customer Services Assistant

University of Southampton Malaysia; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at a forward-thinking institution, where you will play a pivotal role in enhancing the student experience. As a Customer Services Assistant, you will provide exceptional service to students and residents, ensuring their needs are met in a fast-paced environment. This role offers the chance to collaborate with various departments while supporting ongoing development projects. With flexible working arrangements and a commitment to inclusivity, this position is perfect for individuals who thrive in customer-focused roles. Embrace the opportunity to make a meaningful impact in a vibrant community.

Qualifications

• Experience in a busy customer service environment is essential.
• Approachable and organized with excellent communication skills.

Responsibilities

• Provide 24/7 support to students in Halls.
• Deliver excellent customer service and support development initiatives.

Skills

Customer Service

Communication Skills

Teamwork

Organizational Skills

Computer Systems Proficiency

Job description

Residential Services at the University of Southampton offer accommodation to over 7,000 students annually. Join our team during an exciting period of development, as we expand our portfolio of over 6,600 rooms, initiate new refurbishment plans, and enhance our halls to improve the student experience.

Customer Services Assistant Role

This position provides an excellent opportunity to deliver outstanding service to students, residents, and other customers. The role requires maintaining composure under pressure and demonstrating a commitment to high-quality customer service at every interaction. You will support ongoing development and improvement projects in our customer-facing areas and assist the supervisory team at Mayflower Halls of Residence, both within and outside of reception.

Key Responsibilities

1. Work closely with the Student Life team to provide 24/7 support to students in Halls.
2. Collaborate with other university departments and external contractors involved in services within our Halls of Residence.
3. Ensure the smooth operation of services by delivering excellent customer service and supporting development initiatives.

Candidate Profile

The ideal candidate will have experience working in a busy, diverse customer service environment. They should be approachable, organized, and possess excellent communication skills. Confidence in teamwork and customer service skills from any industry are advantageous. Experience with multiple computer systems is essential, as the department uses various systems to deliver services.

Working Hours and Site Coverage

This role is advertised for 36 hours per week, on a Monday-Friday rota, with shifts between 8am and 8pm, typically 8am-4pm or 12pm-8pm. Occasional weekend and evening work may be required during peak times such as student arrivals, departures, open days, etc. The primary site is Mayflower Halls, with potential coverage at other sites including Small Halls - Gateley and Highfield Hall in Southampton, and Erasmus Park in Winchester.

Additional Information

For more about Residential Services, visit our website: http://www.southampton.ac.uk/uni-life/accommodation.page

We promote an inclusive, respectful, and equitable work environment, supporting flexible working arrangements. This role does not qualify for Skilled Worker Visa sponsorship; explore other UK visa options at gov.uk.

Application deadline: 11.59 pm GMT on the closing date. For assistance, contact Recruitment at [phone] or [e-mail], quoting the job number.