Customer Services Assistant

Salem Area Chamber of Commerce; Plymouth; On-site; GBP 16,000 - 18,000; Part time

Job summary

A leading organization seeks a confident Customer Services Assistant for part-time work at the Tamar Bridge. The role involves delivering excellent customer service, processing transactions, and managing toll accounts while ensuring accuracy in daily financial administration.

Benefits

Local Government Pension Scheme

Minimum of 25 days annual leave

Staff travel card for free crossings

Access to Employee Assistance Programme

Learning and Development Opportunities

Qualifications

• Demonstrated ability to multi-task and organise workloads.
• Experience in a customer service environment required.
• Ability to write clear and accurate reports.

Responsibilities

• Ensure high levels of customer service for TamarTag electronic tolling scheme.
• Process payments and manage electronic toll accounts.
• Reconcile daily credit/debit card income.

Skills

Communication skills

Customer service skills

Interpersonal skills

Organisational skills

Literacy and numeracy

Education

NVQ level 3 in Customer Service or equivalent

Job description

Customer Services Assistant | Tamar Bridge, Plymouth | Part Time | £16,595 – 17,688 per annum, based on a 24-hour week

Tamar Bridge and Torpoint Ferry Joint Committee (TBTF) seek to appoint a Customer Services Assistant to join the team at the Tamar Bridge.

This is an exciting opportunity for a confident individual with good communication skills, with the ability to prioritise varying workloads in a dynamic environment, to provide excellent customer service support.

Are you the right person for the job?

In the first instance, you must be able to demonstrate:

• NVQ level 3 in Customer Service or equivalent, or relevant experience
• Good levels of literacy and numeracy
• Interpersonal skills dealing with customers, suppliers and colleagues
• Excellent communication skills
• Exceptional customer service skills
• Ability to multi-task, organise and prioritise varying workloads
• Ability to write clear and accurate reports, letters to customers and other correspondence
  
  

Experience Of

• Working in a customer service environment
• Maintaining/developing systems for record keeping/filing, both electronically and paper-based
• Processing and accounting for customer payments
• Handling cash
• Working with confidential and sensitive information
  
  

What will your role look like?

• Ensuring high levels of customer service and support are available to our TamarTag electronic tolling scheme and its 58,000 registered account holders
• Setting up of new electronic tolling accounts using a dedicated computer system, reviewing toll violation records, monitoring active, dormant & suspended accounts
• Filing documentation, either manually or electronically
• Receiving and processing payments for new and established tag accounts, direct debit requests, along with BACS or standing orders payments received.
• Daily reconciliation of credit/debit card income and performing end of day balancing
• Financial administration associated with the tolls taken by booth operators
• Respond promptly to all emails and postal requests/enquiries daily
  
  

What can you expect in return?

• Regular pay award for all employees negotiated by the National Joint Council (NJC)
• Local Government Pension Scheme – employer and employee contributions
• A minimum of 25 days annual leave (or hours equivalent), pro-rata to contract, plus public/bank holidays
• Staff travel card for free crossings of the Tamar Bridge and the Torpoint Ferry
• 24/7 access to the Employee Assistance Programme for you and your family
• Access to a Bike2work scheme
• Family friendly policies including shared parental leave, contractual maternity, paternity and adoption
• Learning and Development Opportunities
  
  

Closing date: 9:00 am on 23rd June 2025

It is anticipated that interviews will take place w/c 30th June 2025

What's next? It's easy! Click “APPLY” now! We can't wait to hear from you!

Your data will be handled in line with GDPR.