Customer Services Assistant

Central England Coop; Norwich; On-site; GBP 18,000 - 22,000; Full time

Job summary

Central England Coop is seeking enthusiastic individuals to join their team. As a member of a multi-skilled team, you'll assist in various store tasks, engage with customers, and promote membership benefits. No prior experience is required, just a willingness to learn and a friendly demeanor. The role offers a variety of shifts and opportunities for personal growth.

Benefits

Colleague discount—up to 20% on products

Retail discounts on exclusive offers

Holiday buy—extra week of annual leave

Colleague recognition for achievements

Enhanced family-friendly policies

Paid time for volunteering

Healthcare Cashplan

Company Pension scheme

Personalized learning and development

Wellbeing campaign benefits

Qualifications

• No prior experience needed, just willingness to learn.
• Pride in appearance and actions required.

Responsibilities

• Support daily running of the store across various tasks.
• Promote membership benefits to customers.
• Engage with customers and contribute to community spirit.

Skills

Flexibility

Communication

Teamwork

Job description

What will you be doing?

If you're interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading!

We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.

As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment.

You’ll support the daily running of the store, working on:

• Checkouts,
• The shop floor,
• Housekeeping,
• Date code checking,
• Temperature checks,
• Administration,
• Or even the in-store bakery.

You'll promote the benefits of membership to customers, helping people to join us and have a say in how we are run.

Each day offers new experiences and chances to impact and improve the lives of those around you.

How will I know if I am right for this role?

At Central Co-op, everyone’s welcome. If you have flexibility in your working hours (including availability on evenings and weekends), our stores can offer you a wide variety of shifts.

You’ll work alongside a passionate in-store team dedicated to delivering exceptional service every day, ensuring we are there when our customers need us.

You don’t need prior experience, you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, actively playing a part in the community spirit of the store, and becoming a valued member of the Society.

We can assist you in building skills that can take you wherever you want to go, helping you achieve your goals.

With the training, coaching, and guidance offered, the opportunity to progress is in your hands.

What is in it for me?

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount—up to 20% on our products.
• Retail discounts—access to hundreds of exclusive discounts, savings on days out, and holiday discounts.
• Holiday buy—buy up to an extra week of annual leave each year.
• Colleague recognition—celebrating achievements both personally and professionally.
• Enhanced family-friendly policies—to support you during significant life events.
• Colleague Dividend—we share profits with eligible colleagues as a thank you for their contribution.
• Paid time for volunteering—spend three days per year volunteering, fully paid.
• Give as you earn—support charities meaningful to you.
• Healthcare Cashplan—contribute to a plan that helps cover healthcare expenses.
• Company Pension—access to a pension scheme and wellbeing information.
• Personalized learning and development—training programmes tailored to your growth.
• Wellbeing campaign—making wellbeing benefits accessible and relevant.
• iTrent Financial Wellbeing—tools to track finances, save money, or access part of your earned pay flexibly.

To learn more about these benefits and more reasons to join Central Co-op, visit Rewards and benefits - Central Coop (careers.coop).

Everyone is welcome. We’re happy to make reasonable adjustments so all candidates can perform their role. Please specify any adjustments needed in the application form, and we will support you throughout the recruitment process.

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

With us, you’re not just a colleague—you’re a Member, owning a share of the business.

You’ll make a positive impact in your community, helping us create a sustainable Society, and working alongside passionate people who will support your growth. To find out more about working for us, visit www.careers.coop.