Customer Services Assistant

S1jobs; Kilmarnock; On-site; GBP 27,000 - 33,000; Full time

Job summary

Atrium Homes in Kilmarnock is seeking a Customer Services Assistant on a fixed-term basis to deliver high-quality front-line customer service and administrative support to our Housing Services and Property Services teams.

This role requires a can-do attitude, effective communication and interpersonal skills, and the ability to balance a varied workload while maintaining customer care standards across housing management and maintenance services.

Qualifications

• Customer care commitment
• Effective communication and interpersonal skills

Responsibilities

• Provide high-quality front-line customer service and administrative support to Housing Services and Property Services teams.
• Work within a generic team providing first class, customer orientated housing management and maintenance services.
• Balance a varied workload with a proactive, "can do" attitude and a desire to learn.

Skills

Customer service

Communication

Job description

Customer Services Assistant (Fixed Term)

Salary £26,862 to £32,733 per annum, 35 hours per week

Fixed Term for 9 months – Maternity Cover

Atrium Homes, based in Kilmarnock, is an ambitious social landlord. Our mission is to create better life chances for people by delivering quality and affordable homes in thriving neighbourhoods.

We are transforming our homes, places and the way that we work.

Atrium is currently transforming the way that we work, and a fixed term opportunity has arisen for an enthusiastic, ambitious individual who demonstrates our values of Customer First, Stronger Together and Embrace Opportunity.

You will provide high-quality front-line customer service and administrative support to our Housing Services and Property Services teams. The successful candidate will work within a generic team providing first class, customer orientated housing management and maintenance services.

We are looking for someone who is committed to the principles of customer care and has effective communication and interpersonal skills.

You will be capable and enthusiastic, with the ability to balance a varied workload. But most importantly, you will have a “can do” attitude and a desire to learn.

We know that not all candidates will meet every single desired requirement. If your experience looks a little different from what we’ve identified and you think you can bring value to the role, we’d love to learn more about you.

A Basic Disclosure will be required.

Atrium Homes is part of the Atrium Group. The Atrium Group comprises Atrium Homes, a successful, award winning Registered Social Landlord with charitable status and Atrium Initiatives, a commercial subsidiary. Based in Kilmarnock, East Ayrshire, Atrium Homes owns, maintains and rents 1,223 affordable homes in 9 towns and 99 garages, while Atrium Initiatives delivers factoring and open area maintenance services to 1,232 owners and 775 Atrium Homes’ tenants.

Registered in Scotland SC190351 – Registered Scottish Charity SC028506 – Scottish Housing Regulator 305