Customer Services Assistant

TN United Kingdom; Carlisle; On-site; GBP 27,000 - 28,000; Full time

Job summary

Join a leading provider of catering and onboard services as a Customer Service Assistant at Carlisle Station. This full-time role involves operating platform trucks, managing stock, and ensuring compliance with health and safety regulations. Enjoy various employee benefits, including discounts and growth opportunities.

Benefits

Employee Discounts

Discounts during work hours

Friends and Family App

Learn while you Earn

Internal Growth Opportunities

Help@Hand App

Health and Wellbeing Support

Financial Support

Referral Rewards

Holiday Allowance

Qualifications

• Applicants must be 18 years or over due to responsibilities.

Responsibilities

• Operate platform trucks for train-side deliveries.
• Load and unload catering equipment and stock from trains.
• Assemble orders and manage stock control.

Skills

Health & Safety Compliance

Food Hygiene Regulations

Job description

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Customer Service Assistant for TransPennine Express (TPE) at Carlisle Station

Pay Rate: £13.20 per hour.

Hours: Full Time (39 hours).

Shifts: Rotational shifts between 6am and 9pm, including some weekends.

Applicants must be 18 years or over due to certain responsibilities within the role.

We are a leading provider of catering and onboard services to the British Railway Industry, with over 40 service centres nationwide and a workforce of over 1000 employees in the UK, committed to delivering first-class service.

As a Customer Service Assistant, you'll:

• Operate platform trucks for train-side deliveries (full training provided).
• Load and unload catering equipment and stock from TPE trains.
• Assemble orders and manage stock control.
• Ensure compliance with Health & Safety and Food Hygiene Regulations.

Why join us as a Customer Service Assistant?

At Rail Gourmet, we offer more than jobs; we provide dynamic career opportunities with numerous benefits:

• Employee Discounts: Up to 50% off on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust, etc.
• Discounts during work hours: Up to 75% off on SSP brands.
• Friends and Family App: 20% discount across our Catering, Whistlestop, and Urban Express units (T&C apply).
• Learn while you Earn: Access to award-winning training, apprenticeships, and development programs.
• Internal Growth Opportunities: 70% of our managers are promoted internally.
• Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
• Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
• Culture: We value diverse backgrounds and offer support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
• Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, advance earned pay, and up to £5000 loans repaid through salary.
• Referral Rewards: £400 for successful referrals.
• Holiday Allowance: 28 days pro-rata, including Bank Holidays.
• Rewards & Recognition: RG Stars, Extra Mile Vouchers, and more.
• Travel and Leisure Pass: Duty and leisure pass for TPE after probation.

Interested in joining Rail Gourmet? Apply now and start the best part of your journey as a Customer Service Assistant.

We are proud to be an equal-opportunity employer, seeking talented individuals from diverse backgrounds, skills, and perspectives.