Customer Service Officer - Construction Materials

TN United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Officer to join their supportive team in Sandgate. This role offers a fantastic opportunity to provide high-quality customer service, manage orders, and ensure smooth operations in a dynamic environment. With a focus on employee wellbeing and career development, this company is committed to fostering a positive workplace culture. If you are a team player with strong communication skills and a keen eye for detail, this position could be the perfect fit for you.

Benefits

Career Development

Health & Wellness Programs

Financial Wellbeing

Recognition Programs

Volunteering Opportunities

Qualifications

• High attention to detail and friendly communication skills are essential.
• Ability to work in a dynamic environment with quick thinking.

Responsibilities

• Deliver high-quality customer service in person and over the phone.
• Process customer orders and returns efficiently.

Skills

Customer Service

Communication Skills

Attention to Detail

Computer Skills

Team Player

Dynamic Environment Adaptability

Tools

SAP

Job description

Job Description

About the organisation
Our client is a reputable ASX listed Building Materials & Industrial Manufacturing company. They are a highly respected industry leader with an excellent employer brand.
They offer a comprehensive range of employee benefits including career development, health & wellness, financial wellbeing, recognition, and volunteering opportunities.

About the role
We are partnering with our client to find a Customer Service Officer to join their supportive and stable team in Sandgate. The role involves providing customer service in person and over the phone, handling internal and external sales, managing stock transfers, and organizing contractor transport for products.

Responsibilities

• Deliver high-quality customer service
• Answer calls and respond to emails professionally and efficiently
• Process customer orders and returns/credits
• Assist Despatch with driver paperwork
• Handle Made To Order (MTO) product orders
• Maintain safety, health, and environmental standards

Requirements

• High attention to detail
• Positive attitude and team player
• Friendly and professional communication skills
• Ability to work in a dynamic environment
• Prioritization and quick thinking abilities
• Strong computer skills; SAP experience is a plus