Customer Services Advisor – Temp to Perm

KHR - Recruitment Specialists; England; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company is seeking a Customer Services Advisor for a temp-to-perm position in Kent. The ideal candidate will process customer enquiries, manage order entries, and maintain effective communication across departments. Experience in B2B customer service, technical understanding, and proficiency with ERP systems is essential for success in this role.

Qualifications

• Experience ideally from a manufacturing or electronics company.
• Ability to understand technical language and read technical drawings.
• Self-motivated and cooperative.

Responsibilities

• Process customer enquiries and purchase orders.
• Prepare quotations using the global pricing system.
• Coordinate resolution of customer complaints.

Skills

B2B Customer Service

Effective communication

IT literate

Education

Knowledge of ISO9001 / AS9100 standards

Tools

ERP System (Glovia)

CRM System

Microsoft Office

Job description

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Customer Services Advisor – Temp to Perm, Kent

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Client:

KHR - Recruitment Specialists

Location:

Kent, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f524cac0d465

Job Views:

4

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Updated: Tue, Aug 13, 2024 1:28 PM

An opportunity has arisen for an experienced Customer Service Advisor to join a growing team.

This is a temp to permanent opportunity
Hours 8.30am – 5pm

Main Duties Responsibilities

– Process customer enquiries following the company’s processes and procedures; work with Field Sales, Engineering and M2M teams to ensure the appropriate departments’ involvement
– Access Global pricing system to prepare quotations for standard catalogue products and services; calculate customer pricing using the implemented methods.
– Receive and process Purchase Orders from customers, enter the orders into the ERP System (Glovia) and send out order acknowledgements.
– Collect and evaluate customer requirements and other information (End Use statements etc.) to support the performance of a Contract review.
– Work with the Planning Department to agree on and maintain the planned ship date to the customer for items built onsite.
– Raise purchase orders
– Maintain awareness of any changes to the delivery schedule; update the schedule and keep the customer informed as necessary.
– Collect and log customer feedback
– Coordinate resolution of customer complaints and returns with relevant departments.
– Answer incoming phone calls and pass them to the relevant department, take messages and/or transfer calls as necessary.
– Attend the weekly Production meeting to make notes of changes to customers’ shipping dates.
– Carry out additional duties and responsibilities as requested by the Managing Director or General Manager.

* B2B Customer Service experience, ideally from a manufacturing or electronics company
* Effective communicator at all levels both

– Basic knowledge of ISO9001 / AS9100 standards
– Experience with an ERP and/or a CRM system
– Ability to understand technical language, work with a technical catalogue, and read a simple technical drawing.

Verbal and Written
* Able to work alone or as part of a team
* Ability to operate effectively in a matrix organisation structure
* IT literate – Microsoft Office, Excel, Word, PowerPoint
* Self-motivated and co-operative

KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.