Customer Services Advisor (Gas Safe / HETAS)

ZipRecruiter; Exeter; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading company in the heating industry is seeking a Customer Services Advisor in Exeter. This role requires technical expertise to assist customers and retailers with their inquiries, ensuring compliance and excellent customer experiences. The successful candidate will enjoy competitive pay and numerous benefits, working in a supportive environment that values professional growth.

Benefits

24 days holiday

Flexitime

Training and Development Opportunities

Qualifications

• Experience in customer service dealing with technical products.
• Knowledge of installing and servicing heating appliances.

Responsibilities

• Resolve technical issues related to products raised by retailers and customers.
• Handle calls and emails concerning installation and safety of products.
• Document and report all issues in the company CRM.

Skills

Customer Service

Technical Problem Solving

Communication

Fault-Finding Analysis

Education

Qualifications in Heating Industry

Experience with Heating Appliances

Job description

Job Description

Customer Services Advisor (Gas Safe / HETAS)

£26,000 - £28,000 + 24 days holiday + Flexitime + benefits

Location: Exeter

Are you an experienced customer services advisor with technical experience looking to further your career with a well-established company supplying to clients globally? Are you seeking a role that offers excellent benefits, work-life balance, and opportunities for training and development? This position reports directly to the Group Service Manager. The main purpose is to handle customer and retailer calls of a technical nature, providing accurate technical advice. The role requires the ability to resolve customer issues swiftly, successfully, and diplomatically, regardless of circumstances.

Knowledge of heating appliances of all fuel types, including installation and servicing, is highly advantageous.

The role includes:

1. Resolving technical issues related to products raised by retailers, end users, and the public through initial fault-finding analysis.
2. Handling calls and email inquiries concerning installation, building regulations, operations, and safety of products.
3. Documenting and reporting all calls and issues, logging them into the company CRM system to ensure warranty compliance.

Candidate requirements:

• Previous experience in a customer service role dealing with technical products.
• Qualifications or experience within the Heating Industry.

This is a rare opportunity to join a business where you can make the role your own in an environment that encourages flexibility and professionalism.

Keywords: Customer Services Advisor, Technical Advisor, Customer Service, Customer Administration, Client Advisor

Reference: BBBH20064

If interested, click 'apply now' to submit an up-to-date CV.

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