Customer Services Advisor (Gas Safe / HETAS)

Ernest Gordon Recruitment Limited; Exeter; On-site; GBP 26,000 - 28,000; Full time

Job summary

A well-established company in Exeter is seeking a Customer Services Advisor with technical experience in the heating industry. This role involves providing support and technical advice, handling enquiries, and ensuring warranty compliance. Excellent benefits, including 24 days holiday and flexibility, are offered to the right candidate.

Benefits

24 days holiday

Flexitime

Excellent benefits package

Qualifications

• Previous experience within a customer service role dealing with technical products.
• Experience or qualifications in the Heating Industry.

Responsibilities

• Resolve technical issues relating to products raised by retailers and end users.
• Handle calls and email enquiries covering installation, operations, and safety.

Skills

Customer service

Technical issue resolution

Education

Qualifications from within the Heating Industry

Job description

Customer Services Advisor (Gas Safe / HETAS)

26,000 - 28,000 + 24 days holiday + Flexitime + benefits

Exeter

Are you an experienced customer services advisor with Technical experience looking to further your career with a well-established company supplying to clients globally?

Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career?

This role will report directly to the Group Service Manager. The purpose of this role is to take all customer and retailer calls of a technical nature and provide them with the correct technical advice. This role requires the skill to resolve customers' issues in a swift, successful and diplomatic manner regardless of the circumstances.

A knowledge of heating appliances of all fuel types, their installation and servicing is highly advantageous for this role.

The role:

• To resolve technical issues relating to any products raised by retailers, end users and members of the public by carrying out initial fault-finding analysis.
• To handle calls and email enquiries and issues covering all aspects of installation, building regulations, operations and safety on any of our products.
• To document and report on all calls and problems identified and to log onto the company CRM system, ensuring warranty compliance is met.

The person:

• Previous experience within a customer service role dealing with technical products
• Experience or qualifications from within the Heating Industry

The is a rare opportunity to join a business and make the role your own in an environment which encourages flexibility and professionalism.

Reference: BBBH20064

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

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