Customer Services Advisor - 12m FTC

AXA UK; Gloucester; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

AXA UK is seeking 3 Customer Service Advisors to join their Underwriting team on a hybrid basis. The role includes guiding underwriting service for Commercial Lines products, requiring strong customer service and communication skills. This is an excellent opportunity for those interested in a long-term career within a leading insurance provider.

Benefits

Pension contributions of up to 11%

Flexible working

Qualifications

• Experience in customer service preferred but not essential.
• Interest in developing a career in insurance.
• Excellent customer service skills and effective communication.

Responsibilities

• Guide underwriting service solutions for Commercial Lines products.
• Deliver high standards of pre and post fulfillment activity.
• Manage expectations of underwriters and brokers.

Skills

Customer Service

Communication

Education

School or College

Job description

Introduction

At RSA, we believe insurance is about people, not things. We provide our inspiring colleagues the support and opportunity to grow together, shape the future, and win as a team. We are going through a transformation journey, providing our people with opportunity to be integral to improving our service and delivering better products to brokers and customers. We are a proud member of the Intact family, we feel part of something bigger, with a presence in North America, the UK and Europe.

We have a bold ambition to become the best Commercial Lines business in the UK, demonstrated by our recent acquisition of NIG and Farmweb, allowing us to scale by leveraging our combined financial strength and importantly ensure our people feel the benefits of our joint capabilities.

We are currently recruiting for 3 Customer Service Advisors to join our established and experienced Underwriting team here at RSA on a hybrid basis. These roles are initially being offered on a 12 month Fixed Term Contract.

Your Role

Your role involves guiding underwriting service solutions for all Commercial Lines products across renewal, new business and mid term adjustment customer journeys. You will be responsible for delivering high standards of pre and post fulfilment activity, delivering efficient and effective solutions to ensure underwriters have all the information available to focus on risk selection and good underwriting choices.

Working across multiple products and customer bases, you will have the opportunity to work on fast track processes for SME customers through to bespoke solutions for high value customers. You will manage underwriters and brokers expectations, making it easy for our customers to do business with us. You will enjoy working at a fast pace, in a performance environment interacting with underwriters and brokers via telephone, or email.

Our underwriters rely on you to be there when they need you to ensure theCommercial Lines P&L provides brilliant service to its customers every time.

About You

To be successful in this role we are ideally looking for previous customer service experience but would also be open to anyone leaving school or college and with an interest in developing a career with a major insurance provider who have been offering insurance solutions to customers for over 360 years.

Any interest in agricultural business would be highly beneficial but this is not essential to your role. It is more about having excellent customer service skills and being able to communicate effectively both verbally and in writing.

What We Offer You

At RSA we put our people first. We have adopted hybrid working as standard, to give you a better work/life balance and an excellent flexible working mindset. That is on top of a comprehensive range of benefits, including pension contributions of up to 11% looking after you now, and in the future.

We will give you countless opportunities to continuously develop, alongside a diverse and passionate community of experts, the best the industry has to offer. You will be empowered to be your best self, do your best work, and make a meaningful impact. Our employee promise allows you to shape the future, win as a team, and grow with us.

About Us

We celebrate individuality and it is important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We understand that home life is a priority and are happy to consider reduced hours or job shares.

If you think you would be a great fit for us, but do not meet all the requirements of the role, please contact us as we would love to discuss how RSA could be the next step in your career journey.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

If you wish to be considered under the scheme then please answer yes to the question Do you wish to be considered under the Disability Confident Scheme? in RSAs application form.

Please let us know if there are any changes we could make to the application process to make it easier and more comfortable for you. Contact our recruitment team so we can work with you to support you throughout your application.