Customer Consultant - Cwmbran (12m FTC)

Principality Building Society; Cwmbran; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join Principality Building Society as a Customer Consultant, where you'll be the key contact for customers in various channels. This role emphasizes skill development in customer service, with no previous experience necessary as training is provided. Enjoy a supportive culture committed to personal growth and inclusivity.

Benefits

Flexible benefits package

Career growth opportunities

Inclusive workplace culture

Qualifications

• No prior financial services experience required.
• Looking for talented individuals, training will be provided.

Responsibilities

• Serve as the first point of contact for customers.
• Identify financial needs and direct customers as appropriate.
• Provide an outstanding customer experience.

Skills

Customer Service

Communication

Problem Solving

Job description

Contract Type: Full-Time, Fixed Term Contract

Locations: Principality Branch, Morriston; Ebbw Vale; Tonypandy

Hours: Morriston: 22.5 hrs - 3 days, 9am-5pm, every other Saturday 9am-12pm; Tonypandy: 3.5 hrs

Contract Duration: Part-Time, Fixed Term Contract

Belong with Us

There’s no place like Principality. Our home is your home. When you join our team, we’ll go further to welcome you warmly. We offer a friendly environment and a flexible benefits package designed around you. We believe in flexibility, self-care, community support, and continuous improvement.

Why Work With Us?

• Recently refurbished branches committed to serving the local high street
• Award-winning employer, recognized as one of the best Super Large Organisations
• Ranked 6th for well-being
• Opportunities for career growth and development
• Extensive financial and well-being benefits under the 'Belong' package
• High colleague engagement scores and supportive networks

No prior financial services experience? No problem! We’re looking for talented individuals without previous experience, and we will train you.

Role Overview

As a Customer Consultant, you will be the first point of contact for our customers, whether face-to-face, by phone, or online. You’ll identify their financial needs and direct them to the appropriate colleagues when necessary. We focus on developing your skills to provide an outstanding customer experience, ensuring customers feel welcomed and supported.

Career Development

We offer opportunities to build a rewarding career, with potential for growth and progression within the company.

Note: We reserve the right to close this vacancy early if we receive a high volume of applications.

Our Commitment to Diversity

We are passionate about creating an inclusive workplace that celebrates diversity and fosters a sense of belonging, as expressed by our Inclusion Manager, Daniel Priest. See what our colleagues say about working here: Careers (principality.co.uk).