Customer Services Advisor

Eclipse Magnetics; Sheffield; On-site; GBP 20,000 - 28,000; Full time

Job summary

Eclipse Magnetics is seeking a Customer Services Advisor to join their Sheffield team. In this role, you will provide exceptional customer service in a dynamic environment, ensuring all requests are handled professionally and efficiently. Strong communication skills and a positive attitude are essential to succeed in this position.

Qualifications

• Strong passion for customer service.
• Ability to handle fast-paced environments.
• Collaborative attitude with colleagues.

Responsibilities

• Ensure customers receive outstanding service and advice.
• Handle telephone and written customer contacts.
• Process orders and follow up on requests.

Skills

Exceptional communication skills

Team player

Calm and composed under pressure

Job description

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Are you looking for a role in customer service that isn’t in a call centre environment?

Are you passionate about delivering exceptional customer service and excited about the prospect of joining our well-established customer service team?

As a Customer Services Advisor, you will have the opportunity to be part of a dynamic team and contribute to the exceptional customer experience we strive to provide. Your main responsibility will be to ensure that all customers receive outstanding service, advice, and solutions in a professional and timely manner. Working closely with the Customer Services Manager, you will play a crucial role in maintaining our high standards and delivering first-class support to our valued customers.

You will handle both front-line telephone and written contact with customers, consumers, and sales colleagues; with responsibility for providing advice and assistance when required, order editing, order entry, updating the required systems, and processing follow ups to previous requests.

What about you? You will have a strong passion for customer service, demonstrate exceptional communication skills, and have the ability to remain calm and composed in a fast-paced environment. You should be a team player with a positive attitude, as collaborating with colleagues from various departments will be essential to delivering outstanding service.

You probably want to know more about the business – since 1760 we have been selling hand, garden, contractors, agricultural, landscaping, and professional tools from our base in the city of Sheffield. Over 250 years of experience and continuous innovation has built us an enviable reputation and a market leading product range that offers high quality and performance tools to suit a wide range of needs.

Please note this role internally is known as a Customer Services Officer.

If this sounds good, then drop us an email with your CV, tell us why this is the role for you and your salary expectations ([emailprotected] ).