Customer Services Advisor

GXO Logistics; Northampton; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Online GP service

Employee assistance programme

High street discounts

Cashback cards

Cycle to work scheme

Career development opportunities

Job summary

GXO Logistics in Northampton is seeking a Customer Service Advisor to support our Clicklink operation on a 12-month fixed-term maternity cover contract. The role is on-site with a 4 on / 4 off shift pattern (06:00 - 18:00).

You will monitor performance, support customer relationships and coordinate across the transport network. Salary is £28,393 with 23 days of annual leave, pension, life assurance and more.

Qualifications

• Experience in customer service, transport or logistics.
• Strong communication skills with stakeholders at all levels.
• Analytical and organisational skills for fast-paced environments.
• Proficiency with data and MS Office.
• Proactive, solution-focused mindset with attention to detail.

Responsibilities

• Monitor delivery performance and driver activity across the network, proactively identifying service risks and escalating issues to ensure consistent service delivery.
• Act as a central point of communication between transport teams, customers and internal stakeholders, ensuring updates are shared across all parties.
• Manage and maintain operational systems, including data entry, tracking information and performance reporting, ensuring accuracy and integrity of all information.
• Analyse service performance and reporting data, identifying trends and supporting continuous improvement initiatives.
• Handle customer queries via phone and email, prioritising requests and delivering timely, professional responses.

Skills

Customer service experience

Stakeholder communication

Analytical & organisational skills

MS Office proficiency

Proactive problem solving

Tools

Microsoft Office

Job description

Are you a customer focused professional who thrives in a fast paced transport environment?

Do you enjoy managing data, communicating with stakeholders and solving problems in real time?
Are you confident balancing multiple priorities while delivering excellent service to customers?

Here at GXO, we're recruiting for a Customer Service Advisor to support our Clicklink operation in Northampton. This is a 12 month fixed term maternity cover role, working a 4 on / 4 off shift pattern (06:00 - 18:00) on-site, where you'll play a key role in monitoring performance, supporting customer relationships and ensuring smooth communication across the transport network.

Pay, benefits and more:

We're offering a salary of £28,393, along with 23 days annual leave (increasing with service).

• company sponsored pension scheme
• life assurance
• 24/7 access to an online GP service
• comprehensive employee assistance programme
• high street discounts
• cashback cards
• cycle to work schemes
• opportunities to develop your career within GXO

What you'll do on a typical day:

• Monitor delivery performance and driver activity across the network, proactively identifying service risks and escalating issues to ensure consistent service delivery
• Act as a central point of communication between transport teams, customers and internal stakeholders, ensuring accurate and timely updates are shared across all parties
• Manage and maintain operational systems, including data entry, tracking information and performance reporting, ensuring accuracy and integrity of all information
• Analyse service performance and reporting data, identifying trends, highlighting exceptions and supporting continuous improvement initiatives
• Handle customer queries via phone and email, prioritising requests effectively and delivering timely, professional responses that support customer satisfaction

What you need to succeed at GXO:

• Previous experience in a customer service, transport or logistics environment
• Strong communication skills, with the ability to build relationships and manage stakeholders at all levels
• Good analytical and organisational skills, with the ability to manage multiple priorities in a fast paced environment
• Comfortable working with data and systems, including Microsoft Office packages
• A proactive, solutions focused mindset with strong attention to detail

We engineer faster, smarter, leaner supply chains

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.