Customer Services Advisor

Dreams Ltd; High Wycombe; On-site; GBP 18,000 - 22,000; Part time

Job summary

A leading company in the UK bed retail sector is seeking a Part-time Customer Services Advisor for a 12-month Fixed Term Contract. The role focuses on delivering exceptional customer service, resolving inquiries, and fostering brand loyalty. Join a passionate team dedicated to enhancing customer experiences in a fast-paced environment.

Qualifications

• Deliver outstanding customer service through effective communication.
• Build positive customer relationships and collaborate with teams.

Responsibilities

• Respond to incoming customer inquiries via phone, email, or chat.
• Assist customers in navigating products/services and resolving issues.
• Record and maintain accurate customer interaction details.

Skills

Communication

Customer Service

Job description

At Dreams, we know your bed is the best place in the whole world. But for the hours between precious sleep, we`d like to make work a special place to be too. We`re the UK`s most loved bed retailer, so it`s important our people feel the love as well. There`s over 250 of us at our affectionally named `Bedquarters` in High Wycombe, Buckinghamshire, where every dreamer makes a difference.

We`re super passionate about our people-first culture, which means we like to keep things simple and celebrate every success, big or small! From a payday treats trolley to charity fundraisers and all-staff lunches, we know we do it best when we do it together.

And together we`ve been making bedtimes better since 1985, with no signs of hitting the snooze button. We`re owned by the world`s largest bedding provider, Tempur Sealy, and have our very own Bed Factory right here in the UK. You`ll even get a guided tour when you join and that`s part of our mission to get you fully bed-ucated during your induction.

With 208 stores nationwide, 6 central warehouses and 12 delivery centres, we sell 14,000 mattresses, bases and headboards every single week. Now that`s a lot of Zzzs.

So if you`re bonkers about bed, silly for siestas and keen on your kip, we think Dreams could be the perfect place for you.

Dreams. Love your job.


We`re looking for a new Part-time Customer Services Advisor to join our Customer Service Team on a 12-month Fixed Term Contract based in Loudwater, Buckinghamshire. This role will cover peak periods between the hours of 10:00 and 15:00.

In this role, you will deliver outstanding customer service through effective communication and issue resolution. Build positive customer relationships, collaborate with teams, and contribute to ongoing improvements, ensuring a superior customer experience and fostering brand loyalty.

Ready to skip the snooze button and get stuck in? Here`s a taste of what you`ll be doing day-to-day

- In a very fast paced environment Respond to incoming customer inquiries via phone, email, or chat in a professional and courteous manner.
- Identify and assess customer needs, providing accurate information and effective solutions.
- Assist customers in navigating our products/services and resolving any concerns or issues.
- Record and maintain accurate customer interaction details in our order management systems.
- Collaborate with other team members to share insights and improve overall service quality.
- Uphold company policies and procedures to ensure consistency and compliance.
- Strive to meet and exceed individual and team performance targets.
- Provide appropriate resolutions, help and advice to customers in line with established procedures, this includes but is not limited to: Offer agreed incentives to reduce refunds and
- Prevent cancellations, resolve issues with faulty and damaged goods by following the Company`s Faulty Goods Procedure
- Ensure that all communications, both written and oral, are always professional and of the highest standard and in line with Company guidelines.