Customer Services Adviser

Kaplan International; Glasgow; On-site; GBP 21,000; Part time

Job summary

An established industry player is seeking a Customer Services Adviser to join their dynamic team in Glasgow. This part-time role offers a unique opportunity to engage with students and visitors, ensuring exceptional service and support. You will be part of a forward-thinking organization that values customer care and provides a supportive environment for career growth. With a competitive salary and a comprehensive benefits package, this position is perfect for those looking to enhance their skills in a customer-focused setting. Join a team that embraces diversity and fosters an inclusive workplace culture.

Benefits

36 days annual leave

Discounts on Kaplan courses

24/7 confidential helpline

Company pension contributions

Enhanced parental pay

Medicash Health Cash Plan

Qualifications

• Experience in customer service or hospitality is essential.
• Strong communication skills to engage with customers effectively.

Responsibilities

• Provide cheerful reception service to students and visitors.
• Maintain confidentiality and manage workload effectively.

Skills

Customer Service

Communication Skills

IT Skills (MS Word, Excel)

Flexibility

Job description

Customer Services Adviser

Reference number: JR247170

Location: Kaplan Living Glasgow

Working pattern: Part time, 32 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £20,965 per annum

We are looking for a Customer Services Adviser to join our team.

As a Customer Service Adviser, you will be responsible for building management, financial, marketing & promotion, service provision, compliance, and other duties as required by the management team.

This is an excellent opportunity for someone with previous customer service experience who is looking to expand their skills and build their career with an industry leader.

A detailed job description can be viewed here. If the link does not work, please copy and paste the following URL into your browser: http://tinyurl.com/54sn2zf2.

What you’ll bring to the role

• Provide cheerful reception service to all students and visitors
• Excellent oral and written communication skills, including engaging with customers and colleagues
• Embrace the ‘more than just a room’ philosophy of Kaplan Residences
• Passion for customer care and sensitivity to students' needs
• Experience in a customer-facing environment
• Experience working in an effective Health & Safety culture in line with legislation
• Good IT skills (MS Word, Excel, etc.) and adaptability to learn Kaplan’s internal management systems
• Flexibility in working hours
• Maintain confidentiality of discussions and information

Essential skills/experience

• Experience in customer service, hospitality, or student service provision, ideally accommodation
• Ability to work in a team
• Ability to work independently
• Prioritise workload and meet deadlines

What we do

Part of Kaplan Inc., Kaplan Living is a leading provider of purpose-built student accommodation in the UK, primarily serving Kaplan International Pathways colleges and English schools, along with university and direct-let accommodation.

What we offer

Along with a competitive salary and career progression opportunities, we offer a comprehensive benefits package including:

• 36 days annual leave* (pro-rata for part-time roles)
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline for counselling and support
• Company pension contributions
• Enhanced maternity, adoption, shared parental, and paternity pay
• Medicash Health Cash Plan

*Please note that annual leave is calculated on a pro-rata basis for part-time roles.

How to apply

Submit your CV and Cover Letter by 11pm on Wednesday, 21st May 2025, explaining how you meet the role requirements. Early applications are encouraged as the vacancy may close once a suitable shortlist is found.

Additional Application Information

Kaplan is committed to safeguarding children and young people. This role involves working with learners under 18 and requires an Enhanced DBS check. Applicants must not be barred from working with children.

Application Support

For application assistance or inquiries, contact the Recruitment Team at [e-mail].

Disability Confident Scheme and Reasonable Adjustments

We promote diversity and inclusion, welcoming applications from all backgrounds, including underrepresented groups. We provide support and adjustments for applicants throughout the process.