Customer Services Administrator

BPP Holdings; Abingdon; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Private Medical Insurance

30 days annual leave

Rewards package

Group Personal Pension Plan

Private healthcare

Dental plans

Job summary

BPP is seeking a friendly, enthusiastic and organised Customer Services Administrator to join the Abingdon team. You will support the administration function, helping staff, students and clients with a range of tasks to ensure the smooth running of the office.

You will handle applications, data entry, course setup, reporting and communications, working with internal departments and external stakeholders to maintain efficient operations.

Qualifications

• Proven track record in delivering high-quality customer service.
• Ability to support staff, students and clients with administrative tasks.
• Strong organisational skills and accuracy in data entry.

Responsibilities

• Support the administration team in delivering a high level of service to students, clients and colleagues.
• Process applications, data entry, course setup and organisation.
• Finalise published materials and maintain apprentice records.
• Create and check reports and handle telephone/email enquiries.

Skills

Friendly attitude

Team player

Interpersonal skills

Attention to detail

Initiative

Multitasking

IT skills

Microsoft Word

Excel

Communication skills

Tools

Microsoft Word

Excel

Job description

Here at BPP (part of Lyceum Education Group) An opportunity has arisen for a friendly, enthusiastic and organised individual to join the team as a Customer Services Administrator. You will be responsible for supporting the smooth running of the Abingdon office, delivering a high level of customer service and providing administrative support to staff, students and clients.

Why work for BPP?

It is a great time to join BPP as we have enjoyed a sustained period of growth, offering a wealth of opportunities to our staff, students and clients. There are many more great reasons to join BPP such as:

• Brilliantly, you can study any of our courses for free – be it a professional qualification or full degree.
• Private Medical Insurance
• We also provide a generous annual leave entitlement of 30 days, and there’s a rewards package that includes retail discounts and much more.

Other key benefits include our Group Personal Pension Plan, dedicated private healthcare and dental plans that offer additional assurance to look after you and your family.

What you’ll be doing

In this role you will support the administration team in delivering an excellent service to students, clients and colleagues, helping to ensure the smooth and efficient operation of the Abingdon office.

As such, you will be responsible for:

• Ensuring students receive an excellent service from BPP/ActEd
• Performing a range of administrative tasks including processing applications, data entry, course set up and organisation
• Finalising published materials and creating and updating apprentice records
• Using surveys to collect information from apprentices
• Creating and checking reports
• Dealing promptly and efficiently with telephone and email enquiries from students, clients and staff
• Liaising with internal departments to support administrative activities
• Liaising with suppliers and other stakeholders in support of administrative tasks
• Assisting other members of the administration team when required
• Supporting ad hoc tasks and projects to help ensure the smooth running of the Abingdon office

What we’re looking for

To be successful in this role you will need to have a proven track record in the following areas:

• Friendly, enthusiastic and a strong team player
• Excellent interpersonal and communication skills
• Strong attention to detail with a high degree of accuracy
• Self-motivated with a willingness to take initiative
• Ability to work without direct supervision
• Strong organisational skills with the ability to adapt and successfully manage multiple tasks
• Good IT skills including Microsoft Word, Excel, internet and database systems
• Willingness to learn new skills and adapt to change
• Proactive, highly motivated and adaptable to change

As a Disability Confident employer, BPP is committed to providing reasonable adjustments throughout the interview process. Candidates are encouraged to share any adjustment requirements ahead of interview so these can be considered and accommodated.

BPP (part of Lyceum Education Group) actively promotes equality of opportunity for all with the right mix of talent, skills and potential, and welcomes applications from a wide range of candidates. BPP will select candidates for interview based on their skills, qualifications and experience. Please note that for those posts that are exempt from the Rehabilitation of Offenders Act 1974, the successful candidate will be required to undertake a DBS check in addition to BPP undertaking any necessary online searches. This is deemed appropriate and necessary from a safeguarding perspective, and in line with BPP safer recruitment practices.

BPP reserves the right to amend or withdraw this advertisement at any time prior to the closing date, should we receive a high volume of applications or if business needs change

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