Customer Service & Upsell Specialist — Growth Path

Express Wash Concepts; Greater London; On-site; GBP 13,000 - 18,000; Full time

Benefits offered by this job

Training and raises

Recognition program

Ongoing training

Unlimited Wash Club

50% off items

Uniforms provided

Paid vacation

Job summary

Express Wash Concepts is hiring for a Team Member position at our Grove City, OH location. You’ll deliver exceptional customer service, promote Unlimited Wash Club memberships, and engage customers to upsell products while learning the wash process and equipment.

We offer training, advancement opportunities, and a path to leadership. This role requires a high school diploma, ability to work weekends, and physical stamina for a fast-paced outdoor environment.

Qualifications

• High school diploma or equivalent is required.
• Ability to work flexible hours, including weekends.
• Stand and move throughout the site for the entire shift in a fast-paced environment.
• Work outdoors in all weather conditions.
• Lift up to 25 lbs. consistently and up to 50 lbs. occasionally.
• Positive attitude, willingness to take direction, and a professional appearance.
• Follow safety guidelines and wear the required safety equipment.

Responsibilities

• Educating our customers on the benefits of our Unlimited Wash Club.
• Greet and exceed customer expectations through long-lasting first impressions.
• Actively engage with customers pre/post wash to ensure 100% satisfaction.
• Maintain quality assurance through accurate Quality Control checks.
• Comply with all safety protocols and standard operating procedures.
• Properly address all customer escalations in a calm and collected manner.
• Understand and operate basic functional retail equipment (computer, POS, etc.)
• Pitch our membership when interacting with new customers.
• Learn the wash process and equipment to expand the knowledge base.
• Perform other related duties as required and assigned.

Skills

Customer service

Sales

Flexible hours

Professional appearance

Safety compliance

Education

High school diploma or equivalent

Tools

POS system

Computer

Job description

Express Wash Concepts is hiring for a Team Member position at our Grove City, OH location. You’ll deliver exceptional customer service, promote Unlimited Wash Club memberships, and engage customers to upsell products while learning the wash process and equipment.

We offer training, advancement opportunities, and a path to leadership. This role requires a high school diploma, ability to work weekends, and physical stamina for a fast-paced outdoor environment.