Customer Service Tutor / Trainer

KM Education Recruitment Ltd; Manchester; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Tutor/Trainer to deliver engaging training programs. This role offers a unique opportunity to inspire learners through both remote and classroom-based delivery. You will be responsible for developing tailored workshops and embedding essential skills like Maths and English into your training. Ideal candidates will have a strong background in customer service training and hold a relevant teaching qualification. Join a dynamic team committed to empowering individuals and enhancing their career prospects through effective training.

Qualifications

• Must hold a Teaching qualification at Level 3 or above (PTLLS/AET) or equivalent.
• Experience of delivering Customer Service training or similar vocational subjects.

Responsibilities

• Deliver accredited pre-employment qualifications within Customer Service.
• Manage your diary efficiently to ensure timely assessments and reviews.

Skills

Customer Service Training Delivery

Teaching Qualification (Level 3 or above)

Online Training Delivery

Flexibility with Travel

Education

Teaching Qualification (PTLLS/AET)

Recognised Qualification in Relevant Subject

Job description

KM Recruitment is a specialist UK-wide recruiter for the Skills and Employability sectors.

Job Title:

Customer Service Tutor / Trainer

Location:

Remote and classroom-based delivery

Salary:

£30,000 + bonus potential

Type:

Full Time, Permanent

Essential Criteria:

• Must hold a Teaching qualification at Level 3 or above (PTLLS/AET) or equivalent.
• Experience of delivering Customer Service training (or similar vocational subjects).
• Must hold a recognised qualification within a relevant subject area.
• Comfortable with online and group-based training delivery; experience is preferred.
• Ideally hold a recognised Assessor award; upskilling can be provided if not.
• Full clean driving licence and own vehicle.
• Flexibility with travel.

Duties:

• Deliver accredited pre-employment qualifications within Customer Service.
• Manage your diary efficiently to ensure timely assessments and reviews.
• Embed Maths, English, and ICT skills into your delivery.
• Develop tailored training/workshops and adopt a personalised approach for individuals requiring additional support.
• Support, advise, and motivate learners.

Please note:

KM Recruitment receives a high volume of applications. We may not always provide feedback to unsuccessful candidates. If you have not been contacted within 4 days, your application was likely unsuccessful. Thank you for your interest, and please monitor our website for future opportunities.