Customer Service Tutor / Trainer

KM Education Recruitment Ltd; Leeds; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Tutor/Trainer to join their team. This role involves delivering accredited training and supporting learners in developing essential skills. You will have the opportunity to create tailored workshops and engage with individuals to provide personalized support. The position requires a Level 3 Teaching qualification and experience in training delivery. If you are flexible with travel and eager to make a difference in the lives of learners, this is an exciting opportunity to contribute to the Skills and Employability sectors.

Qualifications

• Experience in delivering Customer Service training or similar vocational subjects.
• Must hold a Level 3 Teaching qualification or equivalent.

Responsibilities

• Deliver accredited pre-employment qualifications in Customer Service.
• Manage diary efficiently for timely assessments and reviews.

Skills

Customer Service Training Delivery

Online Training Delivery

Group-Based Training Delivery

Flexibility with Travel

Education

Teaching Qualification Level 3 (PTLLS/AET)

Recognised Qualification in Relevant Subject

Assessor Award

Job description

KM Recruitment is a specialist UK wide recruiter for the Skills and Employability sectors.

Job Title:Customer Service Tutor / Trainer

Location:Remote and classroom-based delivery

Salary:£30,000 – £35,000 + bonus potential

Type:Full Time, Permanent

Essential Criteria:

• Must hold a Teaching qualification at Level 3 or above (PTLLS/AET) or above/equivalent.
• Must have experience of delivering Customer Service training (or a similar vocational subject).
• Must hold a recognised qualification within a relevant subject area.
• Must be comfortable with (and ideally have) experience of online and group-based training delivery.
• Ideally hold a recognised Assessor award, though this is not essential as our client can upskill.
• Full clean driving licence and own vehicle.
• Must be flexible with travel.

Duties:

• To deliver accredited pre-employment qualifications within Customer Service.
• Managing your diary efficiently to ensure timely assessments and reviews are conducted.
• Embed Maths, English and ICT skills in to your delivery.
• Develop tailored training / workshops and adopt a more personalised approach for individuals requiring more support.
• Support, advise and motivate learners.

Please note:

KM Recruitment receive a high number of applications for each role advertised and although we would like to, we are not always able to deliver feedback to unsuccessful candidates. If you have not been contacted within 4 days, then unfortunately your application has been unsuccessful. Thank you for your interest and keep an eye on our website for future opportunities.