Customer Service Transformation Leader

Idean UK; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

frog seeks highly motivated, experienced consultants to join its Customer Service Transformation team. You will help clients transform their customer and contact centre operations and leverage technology to improve how they engage with customers.

This role focuses on re-imagining service strategies, building operating models, and delivering a service fit for the agentic era. You will work to boost operational efficacy, optimize current technology or implement new solutions, and ensure a superior

Qualifications

• Highly motivated and experienced consultants to join our Customer Service Transformation team.
• Focus on transforming customer and contact centre operations and leveraging technology.
• Delivery of service transformation initiatives and improvement of customer experience.

Responsibilities

• Help clients transform customer and contact centre operations leveraging technology.
• Re-imagine service strategies and operating models.
• Improve customer and colleague journeys across service touchpoints.

Job description

frog seeks highly motivated, experienced consultants to join its Customer Service Transformation team. You will help clients transform their customer and contact centre operations and leverage technology to improve how they engage with customers.

This role focuses on re-imagining service strategies, building operating models, and delivering a service fit for the agentic era. You will work to boost operational efficacy, optimize current technology or implement new solutions, and ensure a superior