Customer Service Technician - On Demand

Agiliti; Birmingham; On-site; GBP 24,000 - 30,000; Full time

Job summary

Agiliti is seeking a Customer Service Technician in Birmingham to manage and deliver medical equipment. This role involves driving to various healthcare locations, engaging with customers, and ensuring proper documentation for inventory. Ideal candidates will possess customer service experience and a valid driver’s license. Join Agiliti and contribute to impactful patient care.

Qualifications

• 21 years or older with a high school diploma or equivalent.
• Valid and unrestricted driver's license required.
• Customer service experience preferred, especially in healthcare.

Responsibilities

• Load, secure, and deliver medical equipment to customers.
• Educate customers on equipment features during delivery.
• Complete documentation for billing and inventory compliance.

Skills

Adaptability

Customer Service

Detail-Oriented

Written Communication

Education

High School Diploma or Equivalent

Tools

Basic Computer Skills

Job description

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Customer Service Technician - On Demand, Birmingham

Client: Agiliti

Location: Birmingham, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 36a1fbc764d8

Job Views: 6

Posted: 02.06.2025

Expiry Date: 17.07.2025

Job Description:

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti!

The Medical Equipment Service and Delivery Driver is responsible for driving to and from healthcare locations to complete delivery and equipment management tasks for a district office, including customer delivery and pick-up of medical equipment; processing, cleaning, inspecting, and testing equipment including inventory maintenance.

What You Will Do in This Role

• Safely load, secure, and deliver medical equipment to customers. Retrieve equipment from customer locations, safely transporting the equipment back to the office.
• Educate and engage customers at the time of delivery, keeping customers informed on the features and functionality of the equipment.
• Complete all paperwork and data entry accurately and in a timely manner to ensure accurate documentation for billing, inventory, and regulatory compliance.

What You Need For This Role

• Be 21 years of age or older, with a high school diploma or equivalent.
• Hold a current, valid, and unrestricted driver’s license. Must have a safe driving record based on Agiliti policies.
• Have customer service experience. Prior work experience in a hospital setting is helpful.
• Have basic computer skills.
• Be willing to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Be able to lift and/or push up to 75 pounds.
• Be able to stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

What Skills You Will Use in This Role

Adaptability, Computer Literacy, Customer Service, Detail-Oriented, Group Problem Solving, Interpersonal Communication, Self-Starter, Teamwork, Working Independently, Written Communication

Primary Job Location: Birmingham District

Additional Locations (if applicable):

Job Title: Customer Service Technician I

Company: Agiliti

Location City: Homewood

Location State: Alabama