Customer Service Technician/Multi Trader

RGB Recruitment; Exeter; On-site; GBP 34,000; Full time

Job summary

An established industry player is seeking a Customer Service Technician to join their growing team in Devon. This full-time role involves maintaining new build properties and addressing customer service issues. You'll work Monday to Friday, 8 am to 5 pm, ensuring tenant satisfaction through effective communication and timely repairs. The company values its employees, offering a competitive salary, a company van, and generous annual leave. If you have a trade background and a passion for customer service, this is an exciting opportunity to contribute to a reputable organization dedicated to building quality homes.

Benefits

Company Van

Pension

25 Days Annual Leave

Qualifications

• Experience in a similar role or trade background.
• Understanding of customer needs and quick thinking.

Responsibilities

• Maintenance and repairs to new build properties.
• Assess and carry out works needed for tenants.

Skills

Carpentry

General Maintenance

Customer Service

Communication Skills

Tools

Laptop

Job description

JOB TITLE: Customer Service Technician/Multi Trader

LOCATION: Tiverton and surrounding, Devon

SALARY: Circa £34000, depending on experience

103446

The Employer:

We are looking to fill the role of Customer Service Technician within a housing environment.

RGB are excitedly recruiting on behalf of an extremely prestigious West Country based client, a successful company who pride themselves on the ability to provide bespoke homes and neighbourhoods in local areas, always considering environment and countryside surroundings.

This particular client is rapidly growing and will continue to build and provide great homes, generating local jobs and providing stability within communities, they offer generous employee packages making them a much sought after employer.



Technicians typically work on the brand-new properties to assist the new customers with minor snagging or help in plots with customers who may have a complaint or more urgent items.



The Role:

• Maintenance and repairs to new build properties
• Assess and carry out works needed for tenants
• Undertaking customer service issues
• Using a laptop to record repairs and organise workload

The Candidate:

• Experience in similar role or trade background, preferably with experience of carpentry, decoration and general maintenance
• Understanding of customer needs and ability to think quickly when needed
• Courteous and professional manner
• Able to prioritise conflicting demands
• Great communication skills
• Ability to maintain accurate records of information
• Experience of New Build housing an advantage
• Clean Driving licence

SUMMARY:

This is full time role, working a 37 hour week over 5 days.

Monday to Friday 8am - 5pm

This position comes with a company van, pension and 25 days annual leave.

Salary negotiable with experience



INTERVIEW:

The client is keen to fill this role quickly so if it is of interest, don’t delay in sending your CV over to us so we can put your name forward for interview stage.