Customer Service Technician

ZipRecruiter; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

Crest Nicholson recherche un technicien de service client multi-métier pour réaliser les travaux correctifs dans les logements. Le poste implique la gestion des demandes des clients, l'organisation des rendez-vous et l'exécution des travaux de maintenance avec un haut niveau de qualité. Le candidat idéal doit avoir une expérience préalable dans un rôle similaire au sein des services de propriété, mettre l'accent sur le service client et avoir des compétences organisationnelles solides.

Benefits

Salaire compétitif

Plan de bonus

Véhicule de société

Pension privée

Assurance santé privée

25 jours de congés annuels

Plan de vélo au travail

Plan d'épargne salarié

Réductions pour adhésion à des gymnases

Qualifications

• Expérience dans un rôle similaire dans les services de propriété.
• Compétences en communication et en service à la clientèle.

Responsibilities

• Effectuer des travaux de correction au sein des logements.
• Gérer directement les demandes des clients et les processus de rendez-vous.
• Assurer la disponibilité des matériaux nécessaires aux travaux.

Skills

Attention aux détails

Service client

Gestion du temps

Organisation

Job description

Job Description

Crest Nicholson has been building new homes for over 60 years and is firmly established as a leading developer with a passion for not just building homes, but creating vibrant sustainable communities.

Crest Nicholson's Yorkshire Division is looking for a multi-trades Customer Service Technician to carry out remedial works within dwellings, correcting faulty workmanship and replacing faulty materials and to ensure that all remedial works which the company has accepted to deal with are completed with minimal disruption and inconvenience to the customer. This is a site based role where you will be travelling from your home address to our development locations.

The Role

This is a customer facing role where a Customer Services will raise requests of works for completion, and where you will be in charge of communicating directly with Crest Nicholson clients and managing the appointment process, agreeing when works will commence and be completed within set timescales.

It is the responsibility of the Customer Service Technician to ensure materials are available and to hand when completing the works, and that the remedial work is completed in accordance to our quality standards.

Examples of your work will include:

Painting

• Mastic Replacement
• Wall Tiling
• Carpentry work such as easing doors, creaking floors etc.
• Paving slab adjustment
• Plaster repairs
• Kitchen unit adjustments

When completing and undertaking work you will provide regular progress reports and Crest aware of any problems arising from works undertaken. You will also keep a log of reoccurring issues, highlighting any products or materials which are substandard, to prevent further use and limiting continuous problems.

All work shall be carried out in accordance with our Health and Safety policies, as well as our quality procedures. We expect all Crest employees to be well presented, and to keep tools and equipment safe and in good order.

About You

We are looking for an ambitious individual with a keen eye for detail. You will be a skilled tradesman with experience in a similar role across property services and snagging. You will be open and friendly with customer service and quality at the centre of your work, as well as demonstrating excellent organisational skills and time management.

The Company

Crest Nicholson is a leading developer of quality homes and thriving, sustainable communities.

We create great places for our customers to live, selecting desirable locations for our developments and taking a holistic approach to the design of our homes and their surroundings.

Attractive placemaking helps us deliver appealing and well-connected communities where people and nature can thrive.

As an employer of choice, we offer an extensive range of benefits, to include:

• Competitive Salary
• Company Bonus Scheme
• Company Vehicle
• Private pension
• Private healthcare and cash plan options
• 25 days' annual leave
• Cycle to work scheme
• Share save scheme
• Gym membership discounts

We are an inclusive employer; the Company will consider flexible working requests for all roles.

We seek to be an ethical and progressive employer which encourages a culture of openness, creativity and continuous professional development and which rewards the effectiveness and loyalty of our employees as an equal opportunities employer. If you are applying to work at Crest Nicholson, we will ask you to supply us with sufficient personal information to help us process your application. To learn more about what personal information we will need to process and why, please refer to our recruitment privacy notice which can be found on the Crest Nicholson website under ‘Recruitment Privacy Policy'.