Customer Service Technical Advisor

Prevent Group; West Midlands Combined Authority; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading equipment rental provider seeks a Customer Service Technical Advisor to join their Technical Operations Centre. The role involves delivering exceptional technical support to customers, resolving issues, and ensuring positive interactions. Ideal candidates will have a background in customer service, enjoy problem-solving, and thrive in fast-paced environments.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Company pension scheme

Retail discount scheme

Qualifications

• Proven experience in a customer service/call center role.
• Strong communication and relationship-building skills.
• Ability to analyze and solve complex service issues.

Responsibilities

• Deliver best-in-class service to customers on-site.
• Diagnose issues and guide clients through procedures.
• Build strong customer relationships through effective communication.

Skills

Customer service experience

Communication skills

Problem solving

Technical Support

Team collaboration

Tools

MS Office

Job description

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About The Role

Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquires and resolving issues? If so, this could be the role for you. Were looking for a Customer Service professionals to join our Technical Operations Centre and help us to deliver our customer promise - to delight every customer, every time.

About The Role

Are you the type of person who enjoys regularly interacting with customers, offering technical support with enquires and resolving issues? If so, this could be the role for you. Were looking for a Customer Service professionals to join our Technical Operations Centre and help us to deliver our customer promise - to delight every customer, every time.

In the role of Technical Support Advisor you'll be responsible for delivering a best-in-class service to our Power Generation, Plant and Accommodation customers, using your experience to help our customers with on-site issues, diagnosing and guiding them through procedures, for example re-setting and re-starting a generator or basic fault diagnosis within an accommodation unit.

Your days will be spent communicating with customers on the telephone and via email, taking ownership of the enquiry and building good customer relationships. Youll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service and repair standards.

This would be a fantastic opportunity for individuals from a customer service desk/call centre environment who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.

During your first week youll complete our bespoke training programme which is designed to ensure that youre confident, equipped and empowered to deliver a world class rental experience to your customers. Well also support your personal growth and development to support your longer-term Sunbelt career aspirations.

Working shifts between 7am-7pm on a 4 on 4 off working pattern.

What can we offer you in return? Youll be joining a highly successful FTSE100 company, the UKs largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

About You

To succeed in this role, you will bring the following skill set and behaviours:

• Proven experience in a customer service/ call centre role.
• Experience as a Technical Support Service role, preferably handling service and repair enquiries (Advantageous)
• Exceptional communication skills, youll have the ability to engage and build relationships with both internal and external customers
• An inquisitive mind, you'll enjoy analysing and problem solving - thinking quickly to provide immediate solutions to complex customer on-site service issues
• An effective team member with a highly supportive, collaborative approach
• A flexible and adaptable approach, youll enjoy a varied workday in a fast-paced operational environment where youll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
• A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
• A good level of computer literacy in MS Office packages. Youll embrace learning new IT systems and enjoy making the most of technology in your job role.
  
  

About Us

Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada - as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.

Our people are at the heart of our values and theyre our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.

Your health, safety and wellbeing is really important to us. Were raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. Youll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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