Customer Service Team Member

Welcome Break; Lighthorne; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

£1 meals on every shift

Flexible working patterns

Immediate start + overtime

50% off onsite brands and family

My Welcome Break discounts

Incentive schemes

Career progression to Store Management

Apprenticeship programmes

Holiday allowance grows with service

Cycle to Work scheme

Free onsite parking

Uniform provided

Job summary

Welcome Break in Warwick North is hiring a Customer Service Team Member. Immediate start with flexible full-time or part-time hours. You’ll greet customers, keep seating and back-of-house areas clean, and follow food safety and safety standards.

Attractive perks include meals on shift, discounts across onsite brands, and training with clear progression into management. The role offers an energetic team environment with overtime available and extensive employee benefits.

Qualifications

• Experience in customer service or frontline roles.
• Ability to stay calm and organised during busy periods.
• Willingness to learn and follow training.

Responsibilities

• Greet and assist customers quickly and confidently.
• Maintain clean seating and back-of-house areas throughout shift.
• Adhere to food safety, hygiene and safety standards; escalate issues as needed.

Skills

Customer service

Calm under pressure

Teamwork

Job description

Immediate start available | Flexible full‑time or part‑time hours

Earn up to £12.85 per hour, plus £1 meals on every shift

Looking for a role where you can stay busy, meet people, and make someone’s day a little easier?

Customer Service Team Member

Welcome Break, Warwick North, CV35 0AA

This role could be a great fit if you:

• Enjoy helping people and delivering friendly, welcoming service
• Can keep calm, organised and positive when it gets busy
• Take pride in keeping things clean, safe and running smoothly
• Like working as part of a supportive team and are happy to learn new skills (full training provided)

What You’ll Do

• Welcome customers with a smile and help them quickly and confidently
• Keep the customer seating areas and back-of-house clean and tidy throughout your shift ( including toilets, tables, counters and floors )
• Follow food safety, hygiene and health & safety standards, completing checks and cleaning tasks as trained, and escalating customer issues when needed

What you’ll get as a Customer Service Team Member at Welcome Break:

• £1 meals on every shift
• Flexible working patterns
• Immediate start available + overtime if you want it
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts – savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear progression from Supervisor into Store Management
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.