Customer Service Team Member

Welcome Break; Coventry; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Meals on shift

50% off onsite brands

My Welcome Break discounts

Cycle to Work

Free parking

Uniform provided

Career progression

Apprenticeships

Job summary

Welcome Break is seeking a Customer Service Team Member to greet customers on arrival, help them locate what they need, and deliver a welcoming, high‑quality experience on the move. The role involves maintaining clean seating areas and supporting brand facilities across the site.

With immediate start and full or part‑time hours, you’ll receive on‑the‑job training, get meal allowances on shifts, and enjoy team discounts. Join a busy team focused on great service and safety at our Corley site.

Qualifications

• Warm, friendly customer service approach.
• Calm, organized and positive under pressure.
• Willing to learn and follow training provided.

Responsibilities

• Welcome customers with a smile and assist them quickly and confidently.
• Keep seating areas and back‑of‑house clean and tidy throughout the shift.
• Follow food safety and health & safety standards and escalate issues when needed.

Skills

Friendly service

Customer focus

Team player

Flexible

Job description

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Corley, Coventry, Warwickshire, United Kingdom, CV7 8NR

Customer Service Team Member
Welcome Break, Corley, M6 motorway between jct 3-3a, can be accessed by Smorrall Lane or Highfield Lane, Coventry, CV78NR

Immediate start available | Flexible full‑time or part‑time hours
Earn up to £12.85 per hour, plus £1 meals on every shift

Looking for a role where you can stay busy, meet people, and make someone’s day a little easier?

As a Customer Service Team Member at Welcome Break, you’ll be the friendly face our customers see first. Whether you’re helping someone find what they need, or keeping the site looking its best, you’ll play a big part in delivering a great experience for our customers on the move.

This role could be a great fit if you:

• Enjoy helping people and delivering friendly, welcoming service
• Can keep calm, organised and positive when it gets busy
• Take pride in keeping things clean, safe and running smoothly
• Like working as part of a supportive team and are happy to learn new skills (full training provided)

What you’ll do:

• Welcome customers with a smile and help them quickly and confidently
• Keep the customer seating areas and back‑of‑house clean and tidy throughout your shift (including tables, counters, floors and toilets where required)
• Follow food safety, hygiene and health & safety standards, completing checks and cleaning tasks as trained, and escalating customer issues when needed

What you’ll get as a Customer Service Team Member at Welcome Break:

• £1 meals on every shift
• Immediate start available + overtime if you want it
• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!
• My Welcome Break discounts – savings at hundreds of retailers
• Incentive schemes to reward great performance
• Clear progression from Supervisor into Store Management
• Apprenticeship programmes where you can learn and earn at the same time
• Holiday allowance that grows with service
• Cycle to Work scheme
• Free onsite parking
• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.