Customer Service Team Member

TN United Kingdom; Belfast; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company as a Customer Service Team Member in Belfast. You'll be the first point of contact for customers, assisting them with their banking needs and providing exceptional service. The role offers a supportive environment and flexible working options, making it ideal for those passionate about customer care.

Benefits

Flexible working options

Supportive and inclusive work environment

Generous holiday allowance

Pension scheme

Employee wellbeing programs

Staff discounts

Qualifications

• Previous experience in a bank is a must.
• Previous customer service experience (banking experience is a plus, but not essential).

Responsibilities

• Provide friendly, efficient, and accurate service to all customers.
• Handle a wide range of customer queries and transactions.
• Promote digital services and support customers.

Skills

Communication

Interpersonal Skills

Problem Solving

Job description

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Join our client as a Customer Service Team Member

Location: Belfast, Northern Ireland (Hybrid)

Contract Type: Full-Time / Temporary (6 months, possibility to be extended)

Salary: £ per hour

Industry: Banking & Financial Services

Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to hear from you!

Your new role

As a Customer Service Team Member, you’ll be the first point of contact for our client's customers—whether they’re visiting a branch, calling in, or reaching out online. You’ll play a key role in helping them manage their finances, resolve queries, and feel confident about their banking choices.

Key Responsibilities

1. Provide friendly, efficient, and accurate service to all customers
2. Handle a wide range of customer queries and transactions
3. Promote our digital services and support customers in using them
4. Identify customer needs and refer them to appropriate banking specialists
5. Maintain compliance with all regulatory and security procedures

What you'll need to succeed

What We’re Looking For

1. Excellent communication and interpersonal skills
2. Previous experience in a bank is a must
3. A genuine passion for helping people
4. Ability to work well in a team and under pressure
5. Strong attention to detail and problem-solving skills
6. Previous customer service experience (banking experience is a plus, but not essential)

What you'll get in return

1. Flexible working options available
2. A supportive and inclusive work environment
3. Generous holiday allowance and pension scheme
4. Employee wellbeing programs and staff discounts