Customer Service Engineer

JR United Kingdom; Lisburn; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated team member for their Global Service Delivery, Customer Services Team. This role focuses on providing exceptional support to an international customer base, particularly in the energy sector. You'll be responsible for analyzing support cases, coordinating technical information, and delivering live remote support during installations and repairs. The ideal candidate will possess strong analytical skills, be fluent in French, and hold a relevant engineering qualification. Join this innovative firm to grow your skills and contribute to impactful solutions.

Qualifications

• Hold a 3rd level Electrical Engineering qualification or relevant experience.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Provide exceptional customer support and maintain professionalism.
• Own and analyze support cases, coordinating with internal departments.
• Create work instructions and training materials for customers.

Skills

Customer Support

Analytical Skills

Problem-Solving

Communication Skills

Fluency in French

Education

3rd Level Electrical Engineering Qualification

Tools

Microsoft Office

Job description

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Camlin is a global technology leader operating across various industries, including power and rail, with ongoing R&D projects in scientific sectors.

At Camlin, we prioritize high-quality engineering and design to develop market-leading products and services, creating value for customers by solving complex problems. Our operations span over 20 countries worldwide.

Location - Lisburn, Northern Ireland

What to expect day to day

Camlin Energy seeks a team member for the Global Service Delivery, Customer Services Team. We support our international customer base and Field Service Engineers, with a focus on France and beyond.

Responsibilities include:

• Maintain professionalism and courtesy, supporting company values and delivering exceptional customer support.
• Own and analyze support cases, investigate issues, and develop resolutions.
• Coordinate with internal departments for technical information to resolve complex issues.
• Communicate regularly with customers via video, phone, and email regarding support cases.
• Provide live remote support during installation, commissioning, and repairs.
• Create work instructions and training materials for customers and engineers.
• Document all field activities and resolutions accurately.
• Identify quality issues, raise NCRs, and follow RCA processes to provide feedback.
• Maintain KPIs at acceptable levels.
• Perform additional duties as required to ensure smooth customer service operations.
• Occasionally visit the field to troubleshoot units and support customers or engineers.
• Proficient in Microsoft Office.
• Strong analytical and problem-solving skills.
• Positive attitude, eager to learn and grow in industry and product knowledge.
• Prioritize workload effectively.
• Excellent verbal and written communication skills.
• Fluent in French, both spoken and written.
• Hold a 3rd level Electrical Engineering qualification or demonstrate relevant experience.

Desired skills:

Experience in energy, electrical, or manufacturing sectors; technical customer support; fault finding; field service background; attention to detail with schematic analysis.

Our Values:

• We work together - Collaborate to achieve goals efficiently.
• We believe in people - Support and trust our team members.
• We won’t accept the ‘way it’s always been done’ - Embrace curiosity and continuous improvement.
• We listen to learn - Value feedback to improve.
• We’re trying to do the right thing - Act responsibly for people, profit, and planet.

Equal Employment Opportunity Statement

Camlin considers all applicants regardless of race, color, religion, national origin, age, sex, marital status, disability, gender identity, or sexual orientation.