Customer Service Team Leader — Lead, Coach & Improve KPIs
Cromwell Group (Holdings) Ltd
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Benefits offered by this job
Job summary
Cromwell is seeking a Customer Service Team Leader to inspire, coach and develop a high-performing team focused on delivering exceptional customer experiences. You will lead from the front to drive operational excellence, engagement and continuous improvement while achieving performance goals.
Working closely with Sales, Supply Chain and other functions, you will champion collaboration, data-driven service delivery and a customer-centric culture.
Qualifications
- Proven experience leading or supervising a customer service team.
- Strong coaching, leadership and people management skills.
- Excellent communication and stakeholder management abilities.
- Experience managing performance through KPIs and service levels.
Responsibilities
- Lead, coach and develop a high-performing Customer Service team.
- Drive operational performance and achievement of service KPIs.
- Support colleagues through coaching, feedback and performance development.
- Act as the escalation point for complex customer issues.
- Identify opportunities for continuous improvement and operational efficiency.
- Build strong relationships across the business to improve customer outcomes.
Skills
Job description
Cromwell is seeking a Customer Service Team Leader to inspire, coach and develop a high-performing team focused on delivering exceptional customer experiences. You will lead from the front to drive operational excellence, engagement and continuous improvement while achieving performance goals.
Working closely with Sales, Supply Chain and other functions, you will champion collaboration, data-driven service delivery and a customer-centric culture.
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