Customer Service Team Leader

Page Personnel; Stockport; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Page Personnel in Stockport, operating in the manufacturing sector, is recruiting for a Customer Service Team Leader. This role is fully office-based and initially on a 3-month fixed-term contract with the possibility of becoming permanent.

You will supervise a 3-person team, coach performance, handle escalated queries, and coordinate with other departments to ensure timely order processing and high customer satisfaction.

Qualifications

• Experience in managing or leading a customer service team is essential.
• Strong organisational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in handling customer queries and conflict resolution.
• A proactive approach to improving processes and team performance.

Responsibilities

• Supervise and support the customer service team (3 person team) to deliver a high standard of service.
• Monitor team performance and provide coaching where needed.
• Handle escalated customer queries and ensure timely resolutions.
• Coordinate with other departments to address customer needs effectively.
• Ensure accurate and efficient order processing and follow-up.
• Maintain records of customer interactions and feedback.
• Assist in developing and implementing customer service policies and procedures.
• Provide regular reports on team performance and customer satisfaction metrics.
• Conduct 1-1's with customer service team.

Skills

Team leadership

Customer service

Coaching

Conflict resolution

Process improvement

Job description

• 3 month fixed term contract with the possibility of going perm.
• Competitive salary on offer.

About Our Client

An organisation in the manufacturing industry based in Stockport. This role will be fully office based.

Job Description

• Supervise and support the customer service team (3 person team) to deliver a high standard of service.
• Monitor team performance and provide coaching where needed.
• Handle escalated customer queries and ensure timely resolutions.
• Coordinate with other departments to address customer needs effectively.
• Ensure accurate and efficient order processing and follow-up.
• Maintain records of customer interactions and feedback.
• Assist in developing and implementing customer service policies and procedures.
• Provide regular reports on team performance and customer satisfaction metrics.
• Conduct 1-1's with customer service team.

The Successful Applicant

A successful Customer Service Team Leader should have:

• Experience in managing or leading a customer service team is essential.
• Strong organisational and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in handling customer queries and conflict resolution.
• A proactive approach to improving processes and team performance.

What's on Offer

• Immediate start.
• Possibility of going perm.
• Free on-site parking.

Create a job alert for this search