Customer Service Team Leader

Flutter Entertainment Plc; Southgate; Vor Ort; GBP 16.000 - 23.000; Vollzeit

Benefits dieser Stelle

Performance Bonus

Promotional rewards

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Birthday Leave

Employee Assistance Programme

Financial Wellbeing platform – NUDGE

Groupon Discount Scheme

Eyecare vouchers

Zusammenfassung

Paddy Power is seeking a Customer Service Team Leader to welcome customers in our retail shops and ensure an outstanding experience while promoting our offers. You will lead a team, drive satisfaction and model our values.

You will handle bets via terminals and in-shop, maintain presentation, and act as Shop Manager in their absence. Training is provided to help you meet shop targets in a dynamic retail betting environment.

Qualifikationen

• Experience delivering high-quality customer service.
• Experience leading a team in a fast-paced retail environment.
• Ability to meet shop goals and targets.

Aufgaben

• Host customers in shop and promote offers.
• Assist customers to place bets through terminals and in-shop.
• Maintain shop presentation to create inviting atmosphere.
• Act as Shop Manager in the absence of the Manager.
• Ensure compliance with guidelines and responsible gambling.

Kenntnisse

Customer service

Leadership

Communication

Goal attainment

Tools

POS system

Jobbeschreibung

Customer Service Team Leader

CSTL

Starting Salary: £14.40 per hour

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy Power offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don’t worry if you’ve never worked in the betting industry before, we will provide full training… but it’s your attitude that counts! Does this sound like you? If so, keep reading!

How you’ll do it?

We want people who will exceed customer’s expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions.

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

Competitive salary including pay increase after

Performance Bonus & Promotional rewards

Annual & Quarterly rewards

Flexible work patterns

Family Leave (Adoptive, Parental Leave & Wedding Leave)

Company Sharesave Scheme (discount on Flutter Shares)

Life Cover

Company Pension Scheme.

Company Sick Pay

Birthday Leave

Employee Assistant Programme (including up to 6 free counselling sessions)

Financial Wellbeing platform – NUDGE.

Company Social Events.

Groupon Discount Scheme

Eyecare vouchers

And the Values that guide us? Here they are:

Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don’t have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.