Customer Service Team Leader

Power Leisure Bookmakers Ltd (UK Branch); Liverpool; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Annual rewards

Quarterly rewards

Flexible work patterns

Birthday Leave

Company Sharesave Scheme

Life Cover

Company Pension Scheme

Company Sick Pay

Eyecare vouchers

Job summary

Paddy Power is hiring a Customer Service Team Leader for our Liverpool retail shop. You will welcome customers, deliver best-in-class service, and create a friendly atmosphere while driving key shop goals.

You'll lead a small team, engage customers with our latest Flutter offers, and mentor colleagues. Full training will be provided; attitude and hospitality are valued above prior betting industry experience.

Qualifications

• Customer service experience in a retail or hospitality setting.
• Ability to lead a small team and motivate colleagues.
• Excellent communication and relationship-building skills.

Responsibilities

• Host customers in shop environments and ensure best-in-class service.
• Assist customers to place bets through in-store channels.
• Maintain inviting shop presentation and brand standards.
• Act as Shop Manager in the absence of the Shop Manager.
• Communicate promotions and answer customer questions clearly.
• Adhere to Responsible Gambling guidelines.

Skills

Customer service

Team leadership

Communication

Job description

Customer Service Team Leader

Starting Salary: £13.25 per hour

Your Role in the Team? As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops.

Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere.

Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us.

Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Are you a proactive and motivated individual who is passionate about achieving results? Do you have the ability to meet shop goals and targets? Don't worry if you've never worked in the betting industry before, we will provide full training… but it's your attitude that counts! Does this sound like you? If so, keep reading!

How you’ll do it? We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

• Competitive salary including pay increase after Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform – NUDGE
• Company Social Events
• Groupon Discount Scheme
• Eyecare vouchers

Values that guide us

• Customer First, Always | Change The Game | Win Together | Free To Be Me

We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply.

Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

Our Work Experience is the combination of everything that’s unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it’s our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Join us and grow your career with Flutter!