Customer Service Team Leader

JR United Kingdom; Norwich; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading international supply chain organization is seeking a full-time Customer Service Team Leader to oversee operations in their Hull office. The successful candidate will be responsible for enhancing customer satisfaction by leading the team, ensuring compliance with customs regulations, and collaborating with various departments. This role requires a strong background in supply chain and logistics, along with excellent leadership skills.

Qualifications

• Previous experience in a customer service leadership role.
• Strong understanding of customs compliance and trade processes.
• Proven ability to motivate and coach a team.

Responsibilities

• Lead and manage the customer service team's daily operations.
• Ensure compliance with customs activities and documentation.
• Monitor team performance and report KPIs to management.

Skills

Team Leadership

Customer Service

Problem Solving

Communication

Organizational Skills

Job description

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Hours: Full-time, Monday to Friday, 8:00am – 4:30pm

Sector: International Supply Chain & Logistics

About the Role

We are recruiting for an experienced Customer Service Team Leader to join a leading international supply chain organisation at their Hull offices. This is a full-time, fully office-based role, ideal for someone with a strong background in supply chain operations and a passion for delivering and improving customer service standards.

You will be responsible for leading the customer service team to enhance client satisfaction, while ensuring full compliance with customs and international trade regulations.

Key Responsibilities

• Lead and manage the day-to-day operations of the customer service team
• Improve customer satisfaction by developing processes and service quality standards
• Oversee and ensure compliance with customs-related activities and documentation
• Work closely with other departments to ensure seamless customer experience
• Identify training needs and support the development of team members
• Handle escalations and resolve customer issues promptly and professionally
• Monitor team performance and report KPIs to senior management

Key Requirements

• Previous experience in a customer service leadership role within a supply chain, logistics, or freight environment is a must
• Strong understanding of customs compliance and international trade processes
• Proven ability to lead, coach, and motivate a team
• Excellent communication and problem-solving skills
• Highly organised and process-driven, with a customer-focused mindset
• Comfortable working in a fast-paced, high-volume environment

How to Apply

If you're an experienced customer service leader from a supply chain background, we'd love to hear from you. Please apply today or get in touch for more information.