Customer Service Team Leader

Two Rivers Housing; Newent; On-site; GBP 38,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Team Leader to enhance tenant experiences in Gloucestershire. This role involves leading a dedicated team to provide exceptional service and implementing improvements to ensure seamless communication. You will be at the forefront of delivering personalized support, managing operations, and driving initiatives that enhance tenant satisfaction. If you thrive in a dynamic environment and are committed to making a positive impact, this opportunity is perfect for you.

Qualifications

• Experience in delivering exceptional customer experience, ideally in contact centre services.
• Skilled communicator with the ability to tailor approaches to stakeholders.

Responsibilities

• Lead and support the customer service team to deliver exceptional service.
• Manage day-to-day operations ensuring timely resolutions to tenant enquiries.

Skills

Customer Experience Management

Multi-Channel Communication

Team Leadership

Communication Skills

Problem Solving

Job description

Customer Service Team Leader

Newent, Gloucestershire

£37,158 per annum

Permanent

Full time (37 hours per week)

As our Customer Services Team Leader, you’ll play a starring role in delivering an exceptional customer experience for our tenants in Gloucestershire and the surrounding areas. You’ll take a leading role in helping Two Rivers deliver human centric and personalised services to our tenants and ensure we are effortless and straight forward with our tenant enquiries.

What you’ll bring to our team

You will be passionate about caring about our tenants’ experiences of our services and aiming to get things right first time! You’ll lead and support the customer service team to deliver exceptional service to our tenants. You will manage day-to-day operations, ensuring the team provides timely, empathetic, and personalised resolutions to tenant enquires. You will also have the opportunity to shape and implement service improvements, working closely with other departments to improve tenant satisfaction and experience.

What we’re looking for

• Experience in delivering exceptional customer experience, ideally in contact centre services and multi-channel communication
• Someone with the drive to deliver our ambitions and plans to deliver seamless and responsive contact channels for our customers
• A skilled communicator who can tailor their approach to all stakeholders
• Work in pressurised environment and the ability to juggle priorities
• Professional, approachable, and accessible to colleagues and customers

Closing date: 6th May 2025