Customer Service Team Leader

Paddy Power; Manchester; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Pension scheme

Life cover

Sick pay

Birthday leave

Employee assistance programme

Discounts (Groupon, rewards)

Family leave

Job summary

Paddy Power in Manchester is seeking a Customer Service Team Leader to welcome customers in our retail shops and ensure an outstanding experience with best-in-class service. You will engage warmly with every visitor and help create a friendly atmosphere, promoting our Paddy offers to enhance customer enjoyment.

Join our team to be a key player in delivering hospitality in the dynamic world of retail betting and ensure customers leave satisfied with great service and a positive experience.

Responsibilities

• Assisting customers to place bets through various channels, such as betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

Job description

Starting Salary: £13.25per hour

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Your Role in the Team?

As a Customer Service Team Leader at Paddy Power, you will be the welcoming host for our customers, ensuring they have an outstanding experience in our retail shops. Your role will be to engage warmly with every visitor, providing best-in-class service and creating a friendly atmosphere. Your enthusiasm for technology will help you promote our Paddy offers, ensuring that each customer enjoys their time with us. Join our team and be a key player in delivering outstanding hospitality in the dynamic world of retail betting!

Howyou'lldo it?

We want people who will exceed customer's expectations, building effective relationships with customers, creating a warm and positive environment which they love to be in. This will primarily involve hosting our customers in shop, clearly communicating answers to customer queries and informing customers about our latest promotions

Other duties will include:

• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Maintaining excellent shop presentation standards to create an inviting atmosphere for customers
• Responsible for all operations in the absence of the Shop Manager, ensuring smooth functioning of the shop
• Adapting to different situations while remaining customer-focused
• Fulfilling social responsibility duties by adhering to established guidelines and regulations

What we offer?

• Competitive salary including pay increase after
• Performance Bonus & Promotional rewards
• Annual & Quarterly rewards
• Flexible work patterns
• Family Leave (Adoptive, Parental Leave & Wedding Leave)
• Company Sharesave Scheme (discount on Flutter Shares)
• Life Cover
• Company Pension Scheme.
• Company Sick Pay
• Birthday Leave
• Employee Assistant Programme (including up to 6 free counselling sessions)
• Financial Wellbeing platform - NUDGE.
• Company Social Events.
• Groupon Discount Scheme
• Eyecare vouchers

And the Values that guide us? Here they are:

Customer First,Always| ChangeTheGame | Win Together | FreeToBe Me

We're proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.

We're working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; youdon't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, andwe'llsee how we can accommodate them