Customer Service Team Leader

Elevation Recruitment Group; Wakefield; On-site; GBP 30,000 - 34,000; Full time

Job summary

Elevation Recruitment Group is seeking a motivated Customer Service Team Leader for a dynamic company in Wakefield. The role involves leading a team, resolving customer issues, and providing training opportunities. Candidates should have proven leadership experience and strong problem-solving abilities, with a competitive salary of up to £32,000 per annum.

Benefits

Opportunities for professional growth and development

Supportive and collaborative work environment

Company benefits package

Qualifications

• Leadership experience in a busy customer service environment.
• Strong problem-solving and organisational skills.
• Proficiency in Microsoft Office & ERP systems.

Responsibilities

• Lead, mentor, and develop a team of Customer Service Administrators.
• Handle escalated customer inquiries and complaints.
• Monitor and evaluate team performance, conducting reviews.

Skills

Problem-solving

Organisational skills

Time management

Customer focus

Education

Proven experience in a customer service leadership role

Tools

Microsoft Office

ERP system

Job description

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• Competitive salary up to £32,000 per annum
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Company benefits package

Elevation Recruitment Group, Business support division are working with a busy and dynamic company based in Wakefield, known for it’s innovative products and exceptional service. We are looking for a motivated and experienced Customer Service Team Leader to join the Customer Service team.

Customer Service Team Leader Job Description:

• Understand the full range of products in detail to a high level
• Assist with order processing, deal with amendments and any issues in terms of delays, faults etc.
• Hands on approach – deal with invoicing, PODs and delivery booking
• Lead, mentor, and develop a team of Customer Service Administrators
• Handle escalated customer inquiries and complaints, ensuring timely and effective resolution
• Monitor and evaluate team performance, providing regular feedback and conducting performance reviews
• Provide training and development opportunities for team members to enhance their skills and knowledge
• Use of ERP system

Customer Service Team Leader Qualifications:

• Proven experience in a customer service leadership role in a busy environment
• Strong problem-solving abilities with a customer-focused approach
• Exceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously
• Proficiency in Microsoft Office and experience using an ERP system