Customer Service Team Leader

Tesco Insurance & Money Services; Glasgow; On-site; GBP 28,000 - 32,000; Part time

Job summary

A leading company in insurance seeks a part-time Customer Service Team Leader in Glasgow. You'll lead and motivate a team while ensuring excellent service to customers and supporting teammates. This role promises competitive benefits, ongoing learning opportunities, and a commitment to inclusivity and diversity.

Benefits

Colleague pension scheme

Virtual GP Service

Performance-related annual bonus

Generous holiday allowance

Colleague Clubcard discount

Enhanced maternity leave pay

Ongoing learning opportunities

Share schemes

Qualifications

• Proven track record in customer service and team leadership.
• Strong communication skills and ability to motivate colleagues.
• Experience in risk assessment and quality control.

Responsibilities

• Manage and motivate a team of c. 12 colleagues.
• Improve customer service and support processes.
• Ensure adherence to company policies and quality standards.

Skills

Customer Service

Leadership

Communication

Time Management

Continuous Improvement

Job description

Serving our customers, communities, and planet a little better every day.

Customer Service Team Leader (IMS Car and Home) - Part Time - Permanent Location: Glasgow (Office based)
Shift pattern: Monday 12:30-8pm. Tuesday and Friday 2-8pm, Saturday 9am-2pm OR Monday 12:30-8pm. Tuesday and Friday 2-8pm, Sunday 9am-2pm
Starting Salary: c. £30,000 pro rata plus competitive benefits
Closing Date: 30th June 2025 at 5pm

Opportunity

We deal in the personal - from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you've worked hard for. And that means we always work with heart. Whether we're helping our customers or looking after our people, you'll find there's a warmth and friendliness to everything we do.

We're looking for a Customer Service Team Leader (IMS Car & Home Management) to join our Insurance and Money Services team. We're recruiting a motivated, organised individual. You'll look after team of colleagues supporting customers.

Looking for someone who has people at the heart of what they do and a passion to enable them to be and get the best out of any situation. Proactive, effective communicator and an eye for an opportunity to continually improve how we do things are desired key strengths for this role.

The Role

•Taking care of c.12 colleagues to ensure they can be at their best to service our customer & committed to building a
strong Team and offering support and motivation.
•Motivating and developing colleagues based on their individual needs.
•Overseeing that the service to our customers is as we expect.
•Looking for opportunities to continually improve how we support colleagues and customers in what we do.
•Ensuring colleagues follow our policy and process - always meeting our quality expectations.
•Continually embedding and developing a positive culture across our teams.
•Reviewing and understanding more about what our customers' needs and how we're meeting these needs daily.

We need you to have

•Customer Service experience & leadership experience.
•Experience of managing and coaching a successful team, with ability to give honest and constructive feedback.
•A proven track record of providing and driving excellent customer service.
•Evidence of supporting and developing self and others.
•Strong communication skills and customer focused.
•Excellent time management.
•Continuous improvement. Finding opportunities to drive improvement in processes & services.
•Completing risk assessment and quality measures.
•Ability to learn new systems and processes.

If you don't tick all the boxes but feel you have some of the relevant skills we're looking
for, please apply and we're happy to have a conversation with you.

What's in it for you?

•Prepare for your retirement with our colleague pension scheme.
• Virtual GP Service for you and your family 365 days a year.
•Performance related annual bonus.
•Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
•Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we'll give you a second card to share with someone else.
•Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
•A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
•Take part in our Buy as you Earn and Save as your Earn share schemes.

Everyone's welcome

We want all our colleagues to always feel welcome and be themselves. We're committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Interviews

Interviews are expected to be held in June 2025.