Customer Service Team Lead — KPI & People Development

Workshop Recruitment; Portsmouth; Presencial; GBP 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company events throughout the year

Inhouse incentives

Free parking

Free refreshments

Descripción de la vacante

Workshop Recruitment in Portsmouth is seeking a Customer Service Team Supervisor to lead a busy customer service team and deliver consistently high experiences. The role focuses on coaching, performance monitoring and process improvements to meet targets.

You'll oversee day-to-day operations, support training, and partner with senior management to drive service levels. Salary £28,000–£32,000, Monday–Friday 9am–5pm, with 28 days holiday plus extra days on completion of 1 year employment.

Formación

• 2+ years in a customer service supervisory or team leader role.
• Excellent communication and people management skills.
• Confident coaching, motivating and supporting a team.
• Experience monitoring KPIs, training/development and driving team performance.
• Proactive approach to problem-solving and customer satisfaction.

Responsabilidades

• Supervising and supporting the day-to-day activities of the customer service team.
• Coaching, motivating and developing team members to achieve individual and team objectives.
• Monitoring performance, service levels and KPIs, identifying areas for improvement.
• Handling escalated customer queries and complaints, ensuring positive outcomes.
• Ensuring customer enquiries are dealt with professionally, efficiently and within agreed timescales.
• Supporting team training, inductions and ongoing development.
• Identifying opportunities to improve processes and enhance the overall customer experience.
• Working closely with other departments and senior management to ensure effective communication and service delivery.

Conocimientos

Team leadership

People management

Coaching

Ability to work under pressure

Descripción del empleo

Workshop Recruitment in Portsmouth is seeking a Customer Service Team Supervisor to lead a busy customer service team and deliver consistently high experiences. The role focuses on coaching, performance monitoring and process improvements to meet targets.

You'll oversee day-to-day operations, support training, and partner with senior management to drive service levels. Salary £28,000–£32,000, Monday–Friday 9am–5pm, with 28 days holiday plus extra days on completion of 1 year employment.