Customer Service Team Lead

UPS; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

UPS is seeking a Customer Service Team Lead to ensure exceptional service delivery and operational support in London. The ideal candidate will possess a degree in business administration, excellent communication skills, and at least three years of customer service experience. Join a Fortune Global 500 organization where you can grow your career in a dynamic and supportive environment.

Qualifications

• 3 years of proven experience in a customer service role.
• Ability to handle inquiries and daily issues.
• Experience in the Courier and/or Air Freight Industry is preferred.

Responsibilities

• Overseeing daily Customer Services operations and monitoring service levels.
• Advising customers on service-related issues.
• Maintaining customer services team records.

Skills

Excellent communication skills

Excellent problem solving

Teamwork

Flexibility in working hours

Education

Bachelor’s degree in business administration

Tools

PC/System Literate

Excel

Word

Job description

Join to apply for the Customer Service Team Lead role at UPS

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Team Lead role at UPS

Get AI-powered advice on this job and more exclusive features.

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

Job Purpose:

The Customer Service Team Lead will provide an enhanced level of customer services and operational support. You will oversee and ensure daily operations are completed in timely manner & according to company’s standards.

Main Duties And Responsibilities

• Overseeing daily Customer Services operations and monitoring level of service provided.
• Monitoring all inbound and outbound shipments on daily basis to ensure that shipments are delivered within agreed time frames.
• Advising customers on daily basis of any services related issues (Customs detentions, eta flights/trucks).
• Working with customers on daily basis with the aim of developing an excellent working relationship.
• Analysis of repetitive operational problems and development of possible service solutions.
• Advising customer latest booking times and documentation required.
• Booking shipment with use of Marken booking system.
• Supporting other departments within Marken – Customer Relationship Management/Transport/Operations and Sales
• Supplying customers with Marken Service information
• Potential customer information to be given to the Sales department
• Maintaining customer services team holiday, sickness, overtime records
• Arranging Customers Services shift Roster
• Attending management meetings weekly
• Attending meetings with customers if required
• Assisting auditors if required
• Training Customers services staff
  
  

Qualifications

• Bachelor’s degree in business administration or equivalent college degree
• 3 years of proven experience in a customer service role.
• PC/System Literate
• Courier and/or Air Freight Industry experience
• Ability to deal with enquires and day to day issues
• Excellent communication skills
• Excellent problem solving and prioritization skills essential
• Excellent teamwork skills.
• Flexibility in working hours required.
• Weekend coverage, ability to handle shift work required in Customer Service
• Working with key decision makers
• Able to influence others to ensure business targets are met.
• Working within a busy environment.
• Excel/Word Qualifications
  
  

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Truck Transportation

Referrals increase your chances of interviewing at UPS by 2x

Get notified about new Customer Service Team Lead jobs in Feltham, England, United Kingdom.

London, England, United Kingdom 3 days ago

Customer Experience Lead (Full-Time) - Oxford Street

London, England, United Kingdom 3 days ago

Representative, Customer Relations - United Kingdom LPL

London, England, United Kingdom 6 days ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

Feltham, England, United Kingdom 3 days ago

Leatherhead, England, United Kingdom 1 month ago

Hounslow, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Guest Relations Executive - Guest Relations - Jumeirah Carlton Tower

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

High Wycombe, England, United Kingdom 4 days ago

London, England, United Kingdom 4 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 4 days ago

Counter Manager "The Ordinary" - John Lewis - Oxford Street

London, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

Customer Service Manager - International E-commerce

London, England, United Kingdom 5 days ago

Head of Customer Services, ICIS (Hybrid)

London, England, United Kingdom 1 week ago

Head of Customer Services, ICIS (Hybrid)

City Of London, England, United Kingdom 2 weeks ago

Slough, England, United Kingdom £50,000.00-£50,000.00 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

Marlow, England, United Kingdom 1 week ago

Customer Service Operator (Min 16 hours. Daytime, Evenings & Weekends available)

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.