Customer Service Team Lead

Corona Energy; Coventry; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Wellbeing focus

Job summary

Corona Energy is seeking a Customer Service Team Leader to oversee a Coventry-based team, drive exceptional customer experiences and ensure delivery against SLA/KPI targets.

The role is office-based, Monday–Friday, with a focus on developing a high-volume customer contact operation and supporting ongoing growth.

Qualifications

• Experience in leading a team in a high-volume customer contact environment.
• 3–5 years’ experience at supervisory or senior level preferred.
• Exposure to B2B customer service in energy/utilities a plus.

Responsibilities

• Lead and motivate a team of customer care executives.
• Foster a positive, collaborative work environment.
• Ensure delivery of outstanding customer service and adherence to SLA/KPI targets.

Skills

Team leadership

Customer service

Inbound telephony

SLA/KPI targets

B2B customer service

Energy/utilities knowledge

Job description

Due to the continued growth of our business, we are seeking a highly motivated Customer Service Team Leader to join the team and support the delivery of the very highest standards of customer experience.

If you are looking to take your first steps into line-management and already have a proven experience of working in a high-volume customer contact environment – we would be excited to hear from you!

Our Team

Working from our Coventry city centre offices which opened this year, you will lead and motivate a team of customer care executives; fostering a positive and collaborative work environment which supports the delivery of outstanding customer service, focused around our core company value – Customer First.

What Are We Looking For?

We are looking for someone who is ready to take their first steps into team leadership and who is already working in a high volume customer contact centre role. Ideally you will:

• Already have a working knowledge of inbound telephony, web chat and direct emails - working to SLA and KPI targets.
• Understand the structure and operation of a customer contact centre, having at least 3-5 years’ experience and/or have worked at a senior or supervisory level.
• Have worked in the business-to-business (B2B) customer service sector, either within energy/utilities, although this is not essential.

Our Offer

Corona Energy is a growing business, and this role will support the growth of a newly created team in our Coventry office. This is an opportunity to join us on our journey and be a part of the growth of our business.

We are offering the successful applicant a highly competitive salary and package of benefits, along with extensive opportunity for professional and personal development in an organisation with a strong focus on wellbeing.

The role is office based, Monday-Friday (0830-1700) – to be considered you must be able to work from the office every day. This role will not require any weekend / evening working!

Interviews will be offered on a first come - first served basis so we encourage early application as we can offer an immediate start date!