Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Scotland; On-site; GBP 25,000 - 31,000; Part time

Job summary

A leading company is seeking a Customer Service Supervisor to join their team in Argyll and Bute, Scotland. The role involves managing a team, ensuring customer satisfaction, and maintaining store operations. The company offers competitive pay, extensive training, and benefits including a pension scheme and discounts.

Benefits

36 days holiday

10% pension contribution

30% discount on Co-op products

Virtual healthcare services

Full, paid training

Qualifications

• Genuine care for customer and member needs.
• Strong organisational and problem-solving skills.
• Desire to learn and develop leadership skills.

Responsibilities

• Provide friendly and helpful service, managing the store.
• Coaching and training the team.
• Ensure safety and operational standards.

Skills

Customer care

Leadership

Problem solving

Organisational skills

Team building

Job description

Customer Service Supervisor (Hiring Immediately), Argyll and Bute

Client:

Co-op

Location:

Argyll and Bute, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

06.06.2025

Expiry Date:

21.07.2025

Job Description:

Closing date: 12-06-2025

Customer Team Leader

Location: Lochview, Barmore Road, Tarbert, PA29 6TW

Pay: £13.65 per hour

Contract: 24 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early mornings, afternoons, late evenings, and weekends, to be discussed at interview. Full, paid training provided.

You can now apply for this role using your mobile device (no CV needed!).

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

We’re looking for Customer Team Leaders to join our team at Co-op.

When you join Co-op, you’ll get dedicated support to help you grow your career, as well as benefits including 36 days holiday, a pension with up to 10% Co-op contribution, virtual healthcare services, and a 30% discount on Co-op products.

As a Customer Team Leader, you’ll be part of a friendly team dedicated to helping customers. You will lead the store team, coaching and supervising team members, deputising for the Store Manager, and performing various store tasks like re-stocking and cleaning.

At Co-op, we focus on fairness for members and communities. We support your physical, mental, and financial wellbeing, and have policies for life events like bereavement, pregnancy loss, fertility, and menopause.

What you’ll do

• Provide friendly, helpful, and thoughtful service, managing the store and handling challenging situations.
• Develop your team through coaching and training, fostering an inclusive culture.
• Ensure store safety, legality, and operational standards.
• Manage diligence checks and stock accuracy to enhance shopping experience.
• Support the store manager and handle HR processes.
• Introduce new products and services, encouraging team feedback.
• Engage with the local community and support community initiatives.

This job would suit people who have

• A genuine care for customer and member needs.
• The ability to balance leadership and support roles on the shop floor.
• Great people skills and relationship-building abilities.
• Strong organisational and problem-solving skills.
• A desire to learn and develop leadership skills.
• Flexibility to work various shifts.

Why Co-op?

• Full, paid training and support for career development.
• 30% discount on Co-op products and 10% on other brands.
• Pension scheme with up to 10% employer contributions.
• Access to Wagestream for pay management.
• 36 days holiday, including bank holidays.
• Virtual healthcare services for you and your family.
• Employee assistance services.
• Rota sharing three weeks in advance.
• Cycle-to-work scheme.

Building an inclusive workplace

We value diversity and inclusion, welcoming applications from everyone. We support reasonable adjustments during recruitment and are part of the Disability Confident scheme. We encourage applicants to indicate if they wish to be considered under this scheme.

As part of the application process, you will complete two online assessments (~20 minutes).

We reserve the right to close the vacancy early if needed.