Customer Service Supervisor

Booker; Cambridge; On-site; GBP 21,000 - 32,000; Full time

Job summary

Booker in Cambridge is seeking a Duty Manager to lead a busy frontline team at our Food Wholesaling centre. You will ensure service standards, supervise cash handling, and maintain payroll records while supporting delivery coordination.

You will engage with customers to resolve issues, train staff, and uphold company procedures in a fast-moving environment. This role offers progression within Booker’s network and a chance to contribute to a customer-focused business.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and able to work with, as well as manage, a team.
• An excellent communicator with some experience in supervising or managing a team.
• Practical experience in the retail trade.

Responsibilities

• Ensuring that the team complies with legal standards and company procedures at all times.
• Ensuring that the team is fully trained in cash handling to minimise losses.
• Controlling debt and recovering overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve issues and complaints, and using feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor orders for delivery.
• Managing a team of customer-focused individuals throughout reception and checkout areas.

Skills

Customer service

Team leadership

Communication

Retail experience

Job description

Overview

This role will place you at the forefront of our Business Centre in a fast-moving environment. You will have direct exposure to our vibrant customer base and will influence the service we provide. You will manage a team and may assume the role of Duty Manager at points throughout the week.

This is an opportunity to be part of a successful team and kick-start a career in Food Wholesaling.

Responsibilities

• Ensuring that the team complies with legal standards and company procedures at all times.
• Ensuring that the team is fully trained in cash handling to minimise losses.
• Controlling debt and recovering overdue or failed payments from customers.
• Maintaining accurate and timely payroll records.
• Engaging with customers to prevent or resolve issues and complaints, and using feedback to improve customer service and satisfaction.
• Liaising with other department Supervisors to monitor orders for delivery.
• Managing a team of customer-focused individuals throughout reception and checkout areas.

Qualifications

• Passionate about providing exceptional customer service.
• Flexible, adaptable and able to work with, as well as manage, a team.
• An excellent communicator with some experience in supervising or managing a team.
• Practical experience in the retail trade.

About Booker

Booker is the UK's leading food & drink wholesaler, serving independent retailers, caterers and small businesses from locations across the country.

DE&I and Flexible Working

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, you are represented and can be yourself at work. We welcome conversations about flexible working and how we may support you throughout your application process.

Disability Confident Commited leader status is held by Booker, and we are committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support, please contact the recruitment team.

Please note: we can only accept candidates over 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in certain areas. Some roles may close early when there are high volumes of applicants. We will offer feedback to those who attend interviews.

Booker Group is part of Tesco plc but operates separately from the core Tesco business; benefits differ from those offered at Tesco. For more information, please visit www.bookergro|upjobs.co.uk