Customer Service Specialist - Water Utilities

Snowfox Group; Camborne; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Pension

Health insurance

Holiday allowance 24-26 days

Job summary

Clancy is seeking a Customer Service Officer to support our client South West Water, delivering high levels of service and keeping customers informed of progress. You will liaise with internal teams to ensure smooth progression of works and maintain accurate records.

Excellent communication, empathy and organisational skills are essential, as is comfort with IT systems (including Excel) and a Full UK driving licence.

Qualifications

• Strong verbal and written communication skills.
• Natural empathy for customer issues.
• Calm, patient and professional under pressure.
• Strong organisational skills with the ability to manage a varied workload.
• Comfortable using IT systems, including Excel.
• Full UK driving licence.

Responsibilities

• Responding to customer enquiries across phone and email.
• Identifying customer issues and resolving them promptly.
• Managing complaints with empathy and professionalism.
• Updating internal systems with all communications and case information.
• Keeping customers informed on the progress of their works.
• Collecting, collating and analysing data relating to enquiries and complaints.
• Collaborating with internal teams to ensure a high-quality customer experience.

Skills

Communication

Empathy

Organisation

Problem solving

Tools

Microsoft Office

Excel

Job description

Clancy is seeking a Customer Service Officer to support our client South West Water, delivering high levels of service and keeping customers informed of progress. You will liaise with internal teams to ensure smooth progression of works and maintain accurate records.

Excellent communication, empathy and organisational skills are essential, as is comfort with IT systems (including Excel) and a Full UK driving licence.