Customer Experience Advisor – Water Enquiries & Solutions

The Clancy Group Limited; Exeter; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday allowance 24-26 days

Clancy Xtras

Cycle to work

Employee assistance

Job summary

The Clancy Group Limited in Exeter is seeking a Customer Service Officer to join our team, supporting South West Water’s customer operations. You will respond to enquiries by phone and email, resolve issues promptly and keep customers informed on progress of works.

You’ll update internal systems, analyse data from enquiries and complaints, and work with internal teams to ensure a high-quality customer experience.

Qualifications

• Respond to customer enquiries across phone and email.
• Identify and resolve customer issues promptly.
• Handle complaints with empathy and professionalism.
• Update internal systems with case information.
• Strong written and verbal communication.

Responsibilities

• Respond to customer enquiries across phone and email.
• Identify and resolve customer issues promptly.
• Handle complaints with empathy and professionalism.
• Update systems with case information.
• Keep customers informed on progress of works.
• Collaborate with internal teams to ensure quality service.
• Monitor enquiries and complaints data for trends.

Skills

Customer service

Communication

Problem solving

Organisation

Attention to detail

Tools

Excel

Job description

The Clancy Group Limited in Exeter is seeking a Customer Service Officer to join our team, supporting South West Water’s customer operations. You will respond to enquiries by phone and email, resolve issues promptly and keep customers informed on progress of works.

You’ll update internal systems, analyse data from enquiries and complaints, and work with internal teams to ensure a high-quality customer experience.