Customer Service Agent

Crew Clothing Head Office; Braunton; On-site; GBP 22,000 - 28,000; Full time

Job summary

Crew Clothing Company is seeking a full-time Customer Service Agent based in Braunton. In this role, you will be the primary point of contact for customers, ensuring exceptional service through phone, email, live chat, and social media.

The ideal candidate should possess excellent communication skills and a passion for helping others. Responsibilities include managing order queries, supporting team workflow, and sharing insights for service improvements. A positive attitude and adaptability are essential for this dynamic position.

Qualifications

• Excellent communication skills to adapt tone across different channels.
• Natural listener who demonstrates empathy, patience, and understanding.
• Positive attitude towards teamwork and problem solving.

Responsibilities

• Supervise administrative tasks including order issues and returns.
• Maintain communication with the Distribution Centre for order-related issues.
• Share insights and feedback to improve customer service.

Skills

Excellent written and verbal communication skills

Empathy and patience

Teamwork and problem solving

Ability to use multiple software platforms

Calmness under pressure

Tools

Customer service platforms (e.g., Zendesk)

Job description

Customer Service Agent
Full-Time
Braunton, Devon

Crew Clothing Company was founded in Salcombe in 1993. Today Crew is a great British brand, and our success lies in our authentic passion for producing great looking, well made clothes. We now have more than 70 stores and a thriving website, and the business continues to grow.

Our people are at the heart of our company. With a passion for exceptional service, and a love for our product, our team is dedicated to offering the best customer experience - nothing is too much trouble.

Purpose of the role

As a Customer Service Agent, you'll be the first point of contact for our customers, delivering exceptional service across phone, email, live chat, and social media. Whether answering a question, solving a problem, or simply offering reassurance, you'll be a key part of the customer journey and the wider Customer Service team.

This role is ideal for someone with a positive attitude, strong communication skills, and a genuine passion for helping people. No two days are the same - so adaptability, empathy, and teamwork are essential.

Responsibilities

Operations & Administration

• Supervise administrative tasks including order issues, returns, refunds, and delivery queries.
• Ensure all processes are followed accurately and in line with company policy.
• Support in monitoring team workflow to ensure prompt responses and task completion.
• Communicate clearly and efficiently with the Distribution Centre to help resolve order-related issues and ensure a smooth customer journey.

Communication & Reporting

• Maintain clear lines of communication.
• Share insights and feedback with the wider business to help shape service improvements and highlight key trends.
• Ensure all team members are kept up to date with the latest product, service, and system updates.

Essential Skills & Experience

• Excellent written and verbal communication skills, with the ability to adapt your tone for different channels.
• A natural listener who shows empathy, patience, and understanding in every conversation.
• Positive attitude toward teamwork and problem solving, especially during busier trading periods.
• Confident using (and learning) multiple software platforms.
• Able to stay calm and focused under pressure, while managing multiple tasks.

Desirable

• Previous experience in a customer-facing role, ideally within retail, hospitality, or a contact centre environment.
• Familiarity with customer service platforms (e.g., Zendesk or similar) is an advantage.

Compensation: Competitive salary