Customer Service Specialist: Lead & Order Support

FASTSIGNS of West Metro, MN; Exton; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Bonus based on performance

Job summary

FASTSIGNS Exton is seeking a Customer Service Representative to be the backbone of our customer operations, partnering with the Outside Sales Representative to move orders smoothly. You will be the friendly voice for customers, managing orders and supporting the sales process.

We value organized, people-focused teammates who excel at data entry and basic software. Benefits include health insurance, paid time off, and a performance-based bonus.

Qualifications

• Positive energy and strong administrative habits.
• Exceptional organizational skills and attention to detail.
• Excellent verbal and written communication; ability to build rapport.
• Collaborative mindset and willingness to help wherever needed.
• Proficiency with basic software and data entry.

Responsibilities

• Lead qualification by vetting and qualifying incoming leads.
• Entry and tracking of customer orders; monitor progress and processing.
• Coordinate with vendors; manage logistics and shipments.
• Provide exceptional customer support and answer inquiries.
• Collaborate with internal teams and external sales reps.

Skills

Organizational Skills

People Person

Team Player

Tech Savvy

Customer Service Experience

Tools

Excel

CRM Tools

Order Management Systems

Job description

FASTSIGNS Exton is seeking a Customer Service Representative to be the backbone of our customer operations, partnering with the Outside Sales Representative to move orders smoothly. You will be the friendly voice for customers, managing orders and supporting the sales process.

We value organized, people-focused teammates who excel at data entry and basic software. Benefits include health insurance, paid time off, and a performance-based bonus.